Grant Lane
Stanhope,NSW
Summary
Proven leader with a track record of enhancing team productivity and client satisfaction at Invocare Australia Pty Ltd. Excelled in safety management and technical problem-solving, significantly reducing incidents. Skilled in team development and innovation, consistently delivering exceptional service. Achieved high customer satisfaction through strategic problem-solving and attention to detail.
Overview
16
16
years of professional experience
Work History
Leading Hand
Invocare Australia Pty Ltd
05.2021 - Current
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Communicated effectively with clients to identify needs, gather feedback, and provide regular updates on project status.
- Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
- Provided expert customer service and technical support to clients.
- Increased client satisfaction rates by consistently delivering exceptional service in line with their expectations.
Driver (Logistics)
Doorstep Organics
02.2019 - 04.2021
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanour during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Dog Walker
Grants All Dog Needs
03.2014 - 11.2019
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Provided basic training reinforcement for dogs during walks, improving behaviour both on-leash and at home.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Managed financial transactions and record-keeping for all client accounts.
Hotel Manager
Toronto Hotel /Motel
06.2009 - 01.2014
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
No Degree -
St Pius X College
Newcastle, NSWSkills
- Team development
- Safety management
- Innovation skills
- Safety awareness
- Technical problem solving
- Inventory control
- Problem-solving
- Attention to detail
- Hand and power tool operation
- First aid certification
- Physical strength and stamina
Timeline
Leading Hand
Invocare Australia Pty Ltd
05.2021 - Current
Driver (Logistics)
Doorstep Organics
02.2019 - 04.2021
Dog Walker
Grants All Dog Needs
03.2014 - 11.2019
Hotel Manager
Toronto Hotel /Motel
06.2009 - 01.2014
No Degree -
St Pius X College
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