Cassie Locke
Speyton,Tasmania
Summary
Customer-focused professional with background in customer service roles. Proven track record of resolving complex customer inquiries and maintaining high level of customer satisfaction. Strong interpersonal skills, adept at communicating effectively with diverse clients and fostering positive relationships. Committed to making a significant impact by improving customer experience based on previous work.
Overview
31
31
years of professional experience
Work History
Sales & Customer Service
Harvey Norman Bedding
Devonport , Tasmania
2021.07 - Current
- Retail sales.
- Customer service.
- Handling customer service complaints.
- Liaising with suppliers.
- Meeting delivery deadlines
- Ensuring COVID-19 protocols are followed.
- Acting 2IC when IC is on maternity leave.
Logistics Assistant
Nichols Poultry
Port Sorell, Tasmania
2018.10 - 2021.06
- Meeting delivery deadlines.
- Ensure strict hygiene.
- COVID-19 protocols followed.
- The second-in-command when the team leader is on leave.
Customer Service Officer
Followmont Transport
Mackay
2017.07 - 2018.09
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
Sales Consultant
Rebetzke Homes
Mackay, Queensland
2014.11 - 2017.06
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
Sales
Coles Supermarket
Launceston , Tasmania
2009.08 - 2014.09
- Customer service.
- Filling of stock.
- Register assisting.
Sales Assistant
Femtique Fashions
Gorge Town, Tasmania
1994.02 - 2008.07
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks, and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges, and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
Education
High School Diploma -
Gorge Town High School
Tasmania1993-01
Skills
- Supervision and leadership
- Organizational skills
- Troubleshooting
- Team building
- Microsoft Word
- Problem-solving
- Conflict resolution
Referees
- Jackie Rouse
- Supervisor Nichols Poultry
- PH 0456 744 238
- Graeme McEnvoy Harvey Norman Furniture Cambridge
- Proprietor
- PH 0408 303 919
Timeline
Sales & Customer Service
Harvey Norman Bedding
2021.07 - Current
Logistics Assistant
Nichols Poultry
2018.10 - 2021.06
Customer Service Officer
Followmont Transport
2017.07 - 2018.09
Sales Consultant
Rebetzke Homes
2014.11 - 2017.06
Sales
Coles Supermarket
2009.08 - 2014.09
Sales Assistant
Femtique Fashions
1994.02 - 2008.07
High School Diploma -
Gorge Town High School