Grant McCarthy
brisbane
Summary
I’m a Dynamic Venue Manager with a proven track record at Can You Keep a Secret, enhancing customer satisfaction and streamlining operations. Expert in event planning and personnel management, I've successfully implemented process optimizations and fostered strong vendor relations. My approach combines effective communication with strategic oversight, significantly improving service quality and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Venue Manager
Can You Keep a Secret
08.2024 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
Bar Supervisor
The Prince Consort
03.2022 - 09.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Caf’e Manager
Blockhouse Coffee
02.2023 - 01.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Bartender
Empire Hotel
09.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor Of The Arts - English
University of Tasmania
TAS11.2020
Skills
- Writing and verbal communication
- Relationship building
- Personnel management
- Event promotion
- Vendor management
- Vendor relations
- Facility maintenance
- Presentations and public speaking
- Event planning expertise
- Facility oversight
- Health and safety compliance
- Crowd control
- Staff management
- Service coordination
- Menu planning
- Process optimization
Certification
Responsible service of Alcohol ( RSA )
Responsible service of Gaming ( RSG )
Restaurant Manager License venues ( RMLV )
Approved Manager licence
Certificate 3 / 4 in Retail operations
Bachelor of the arts
Timeline
Venue Manager
Can You Keep a Secret
08.2024 - Current
Caf’e Manager
Blockhouse Coffee
02.2023 - 01.2024
Bar Supervisor
The Prince Consort
03.2022 - 09.2024
Bartender
Empire Hotel
09.2021 - 02.2022
Bachelor Of The Arts - English
University of Tasmania
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