Grant Morris
Bli Bli,QLD
Summary
Enthusiastic and proactive individual with a diverse background in management, sales, service, and customer service. Approaches all tasks with a positive attitude and possesses excellent communication skills. Adapts to any situation and effectively prioritizes tasks. Key assets include strong attention to detail and the ability to work under pressure. Demonstrates high levels of motivation required to meet company demands and excels when working independently. Known for flexibility, trustworthiness, and commitment to delivering the highest standards. Eager to learn and consistently passionate about maintaining quality.
Overview
11
11
years of professional experience
Work History
Service Manager / Pre-delivery Manager
GWM Haval Sunshine Coast
01.2022 - Current
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Monitored service staff performance and provided feedback for improvement.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Advisor / Assistant Service Manager
Audi Centre Sunshine Coast
01.2021 - 01.2022
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Resolved customer complaints in professional and timely manner.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
Senior Service Advisor
Audi Service Centre Mosman (Brookvale)
01.2018 - 01.2021
- Determining customer requirements while assisting in the selection of solutions
- Liaising with service technicians to determine repair and service timelines and then providing customers with up to date information in regards to their service booking and works
- Selling the benefits of the products and services, and processing the orders, invoices and payments
- Attention to detail whilst ensuring high level accuracy
- Positively resolving any customer complaints or concerns
- As a team, ensuring customer experience results exceed benchmark
- Operating specialised automotive computer software
- 2nd place in Pirelli/Audi Race Below Zero (Total number of tyre sales over 4 months nation wide)
- Highest number of Pirelli points earned
National Service Manager
Daiwa Australia
01.2014 - 01.2018
- Managed a team of service professionals to ensure timely and effective resolution of customer issues.
- Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
- Developed training programs for technicians, resulting in improved efficiency and productivity.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Increased customer satisfaction by implementing new service protocols and procedures.
- Managed senior-level personnel working in marketing and sales capacities.
Skills
- Team Leadership
- Multitasking and Organization
- Positive Attitude
- Problem-Solving
- Critical Thinking
- Reliable and Responsible
- Customer Service Management
- Time Management
- Conflict Resolution
- KPI Monitoring
Languages
English
Afrikaans
Keyitskills
- Microsoft Office
- Saleslogs
- MDS / IDS
- Service Scheduler
- X-time
- Sales Force
- Eralink / power
- Adobe Creative Cloud
- Navision
Interests
- I like working with my hands and fixing things
- Volunteering with youth sports programs as a Rugby Coach
- Surf Photographer
- Playing Golf
Timeline
Service Manager / Pre-delivery Manager
GWM Haval Sunshine Coast
01.2022 - Current
Service Advisor / Assistant Service Manager
Audi Centre Sunshine Coast
01.2021 - 01.2022
Senior Service Advisor
Audi Service Centre Mosman (Brookvale)
01.2018 - 01.2021
National Service Manager
Daiwa Australia
01.2014 - 01.2018
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