Grant Redman
12 Forfar St Stockton,NSW
Summary
Versatile and results-oriented professional with experience at Bottlemart Carrington, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction through critical thinking and effective communication. Proven track record in money handling and fostering trust with clients, contributing to long-term partnerships and improved business systems.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Bottlemart Carrington
05.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Multi Skilled Mine Worker
Centennial Coal Company
10.2004 - 06.2024
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Followed instructions and procedures to complete assigned tasks.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Reported defective products or machinery to supervisor.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Newcastle High School
Newcastle, NSW12-1977
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Conflict Resolution
- Payment Processing
Timeline
Customer Service Representative
Bottlemart Carrington
05.2023 - Current
Multi Skilled Mine Worker
Centennial Coal Company
10.2004 - 06.2024
High School Diploma -
Newcastle High School
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