Summary
Overview
Work History
Key Strengths And Expertise
Timeline
Generic

GRANT TAYLOR

Caringbah,Australia

Summary

A values-driven and inspirational executive leader with over 30 years of experience, passionate about people, leadership, and driving brand value through exceptional customer experience. Possesses advanced leadership, communication, and relationship management capabilities, enabling the creation of highly engaged teams and cultures that deliver outstanding business outcomes. Combines strong business acumen, strategic foresight, and operational expertise to deliver transformational change across P&L, sales revenue, cost reduction, structural re-organisation, cultural transformation, and customer service. Expert in building and implementing business development strategies centered on listening to customers and people to deliver authentic brand experiences.

Overview

22
22
years of professional experience

Work History

Chief Executive Officer

Advanced Buildings & Restorations
01.2023 - Current
  • Turned around a business facing liquidation, reducing a $4M annual loss in FY2024 to a 5% EBIT return in FY2025.
  • Restructured the insurance building business for sale and led negotiations with prospective owners.
  • Ensured continuity of business relationships and customer service throughout the sale process.
  • Implemented organizational and structural changes to improve consistency, delivery, and profitability.
  • Maintained key personnel and sales income during transition.

Chief Operations Officer

KASE Building & Restorations Group
01.2021 - 12.2023
  • Led a fast-growing insurance building repair business through significant expansion from a Sydney-focused operation to NSW, ACT, and Southeast Queensland.
  • Managed P&L, operational efficiency, supplier management, and customer service excellence.
  • Established best practice processes and procedures in a high-volume, pressured environment.
  • Developed strategic relationships with insurers, brokers, strata managers, and agencies.
  • Identified and implemented improvements in systems, insurance, operations, and people management.
  • Exceeded three-year growth and expansion goals within 12 months.
  • Built a trusted personal brand and leadership culture within the industry.
  • Expanded staff from 12 to 30 and established a new Queensland office.

State Manager – NSW & ACT

Strata Community Insurance
01.2014 - 12.2021
  • Led a fast-growing underwriting agency through growth from startup to market challenger/leader.
  • Managed P&L, operational efficiency, sales, retention, and claims for NSW & ACT.
  • Built a high-performing, engaged team delivering exceptional customer service aligned to profit and operational goals.
  • Delivered education and advocacy to the strata industry to establish brand trust.
  • Maintained strategic relationships with intermediaries, brokers, strata managers, and agencies.
  • Exceeded five-year policy count, premium, and P&L goals.
  • Established a strong personal brand and became a trusted market advocate.
  • Built a highly engaged, passionate team.

Senior Executive – Retail Distribution & Sales Performance

Suncorp Insurance
01.2010 - 12.2014
  • Led national retail distribution and sales operations for AAMI, GIO, Apia, and APIA brands with 900 employees and $3.8B revenue.
  • Directed call centres, branch networks, and switch operations across multiple states.
  • Delivered cultural and operational transformation shifting from transactional to sales-focused culture.
  • Developed and implemented sales coaching, reward systems, and performance metrics.
  • Led operational restructuring and cost-saving initiatives while improving employee engagement.
  • Created and launched innovative programs including remote work models and emergency response teams.
  • Increased AAMI sales conversion from 13% to 16%, generating $100M+ above forecast.
  • Established Work-At-Home program with zero turnover and 1% absenteeism in 9 months.
  • Delivered operational efficiencies saving over 150 FTE.
  • Relaunched GIO brand and exceeded new product sales forecasts by 300%.
  • Raised employee engagement by 20+ percentage points.
  • Developed 'Elevate,' a sales reward program driving sustained performance.

Senior Manager – NSW/ACT Retail Sales & Service

IAG – NRMA Insurance Limited
01.2004 - 12.2010
  • Led retail sales and service operations across branches, franchises, call centres, marketing, and digital platforms for NSW & ACT.
  • Directed multi-channel operations, driving revenue growth, operational efficiency, customer satisfaction, and employee engagement.
  • Developed sales and marketing strategies aligned to business goals and collaborated with manufacturers and stakeholders.
  • Led channel migration and network reconfiguration optimizing cost-to-serve and customer experience.
  • Managed key partnerships including NRMA Motoring & Services and the Association of Country Service Centres.
  • Ensured compliance and risk mitigation across retail channels.
  • Surpassed $2 billion revenue milestone for the first time.
  • Designed and implemented operating model changes saving $2 million.
  • Relaunched NRMA brand with 'unworry' campaign.
  • Launched Motor Comprehensive Plus product exceeding sales forecasts by 300%.
  • Increased employee engagement from 75% to 88%.
  • Transitioned 26 company-owned branches to franchises, saving $4 million.
  • Managed 120+ staff through redundancy with minimal disruption.

Key Strengths And Expertise

  • Executive Leadership & Culture Building
  • Strategic Planning & Operational Execution
  • P&L Ownership & Financial Performance
  • Intermediary & Partner Relationship Management
  • Sales Growth & Go-to-Market Strategy
  • Organisational Transformation & Change Leadership
  • Budgeting, Forecasting & Commercial Planning
  • Customer Experience & Brand Value Delivery
  • Negotiation, Influence & Stakeholder Engagement
  • Building High-Performing, Highly Engaged Teams

Timeline

Chief Executive Officer

Advanced Buildings & Restorations
01.2023 - Current

Chief Operations Officer

KASE Building & Restorations Group
01.2021 - 12.2023

State Manager – NSW & ACT

Strata Community Insurance
01.2014 - 12.2021

Senior Executive – Retail Distribution & Sales Performance

Suncorp Insurance
01.2010 - 12.2014

Senior Manager – NSW/ACT Retail Sales & Service

IAG – NRMA Insurance Limited
01.2004 - 12.2010

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