Graydon Mcdonald
Buderim
Summary
Proven leader in customer service and cash management, I excelled as a Cashier Supervisor at Coles Supermarket, where I significantly enhanced team efficiency and customer satisfaction. Skilled in POS system proficiency and adept at complaint resolution, I consistently ensured operational excellence, fostering a positive shopping environment and boosting repeat business.
Overview
6
6
years of professional experience
Work History
Cashier Supervisor
Coles Supermarket
07.2022 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Cashier
Glasshouse Country Kitchen
01.2019 - 05.2022
- Helped customers complete purchases,
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Enviromental Management - Biological Sciences
The University of Queensland
Brisbane, QLD11-2031
Skills
- Cash register reconciliation
- Cashier training
- Complaint resolution
- Customer complaint handling
- End-of-shift functions
- Employee scheduling
- Cash handling expertise
- POS system proficiency
Timeline
Cashier Supervisor
Coles Supermarket
07.2022 - Current
Cashier
Glasshouse Country Kitchen
01.2019 - 05.2022
Bachelor of Enviromental Management - Biological Sciences
The University of Queensland
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