Graziano Manganelli
South Yarra,VIC
Summary
Highly proactive manager with + 5 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings as well as section waiter in fine dining restaurant. I started my career back in Italy in 2005 working as a runner in a busy restaurant. I progressively evolved in my career to becoming a supervisor in a 5 star hotel before making the decision to move to Australia in 2016. Here, I have adapted myself to work in very big and busy fast paced restaurants. However, my passion for this job gave me the opportunity of working for the Rockpool dining group which is considered one of the highest level service in Melbourne, which much more reflects my professional career back in Italy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Manager
A25
04.2021 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
Criniti's Group
05.2019 - 03.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Section Waiter
Rockpool Dining Group
12.2017 - 05.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
- Contributed to the restaurant''s overall positive reputation through consistently delivering excellent service, leading to increased customer referrals and word-of-mouth recommendations.
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
Section Waiter
Criniti's Group
03.2017 - 12.2017
- Received recognition from management for consistently receiving compliments from customers about exceptional service quality.
- Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
Section Waiter
Terra Mia
11.2016 - 03.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Supported restaurant operations by assisting in tasks such as inventory management and stock replenishment when needed.
- Demonstrated knowledge of wine pairings and beverage options to enhance guests'' dining experience.
Supervisor
MEC PAESTUM HOTEL
03.2012 - 09.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Restaurant Waiter
Hotel La Playa
04.2007 - 10.2011
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Runner
Le Taverne
04.2005 - 10.2006
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Education
High School Diploma -
ITCG E. CENNI
Vallo Della Lucania, ITA06.2007
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Operations Management
- Passion for customer satisfaction
- Shift Management
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Recruitment
Certification
- Certificate IV in Entrepreneurship and New Business, 03-2022
- Diploma in Hospitality and Management, 04- 2023
Languages
English
Professional Working
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Manager
A25
04.2021 - 02.2024
Restaurant Manager
Criniti's Group
05.2019 - 03.2021
Section Waiter
Rockpool Dining Group
12.2017 - 05.2019
Section Waiter
Criniti's Group
03.2017 - 12.2017
Section Waiter
Terra Mia
11.2016 - 03.2017
Supervisor
MEC PAESTUM HOTEL
03.2012 - 09.2016
Restaurant Waiter
Hotel La Playa
04.2007 - 10.2011
Restaurant Runner
Le Taverne
04.2005 - 10.2006
High School Diploma -
ITCG E. CENNI
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