Greeshma POlasani
Melbourne,VIC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. So I may broaden my knowledge, skills, and learnings. Obtain a responsible career path that will allow me to make the most of my education and experience while significantly contributing to the organization's growth.
Overview
8
8
years of professional experience
Work History
Supervisor
Nandos
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system using Microsoft Excel.
- Checking temperatures are correct for hot and cold equipment’s and filling the log sheet by using Red Cat Software application.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
IT Intern
Vocational Training Institute
01.2022 - 04.2022
- As an intern I have provided Basic IT Support for the clients.
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Installed application software and upgrades, virus protection, and drivers.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Replaced defective components and upgraded office equipment per technology plan.
- Worked on Email set up, documentation and user manual to maintain information for the clients.
- Responding to clients’ queries and enter leads..
- Resolved Internet and wireless and wired network access problems (LAN/WAN).
- Monitored and logged daily server tasks and reports.
Supervisor
IGA Supermarket
09.2018 - 12.2020
- Managed inbound and outbound calls.
- Dealt up to 50 client calls daily.
- Greeted visitors or callers and handled their inquiries, gave information to callers, took messages.
- Scanning the products according to their designated locations using RF Gun.
- Preparing and maintaining records and reports of inventories, price lists, shortages using Microsoft Excel.
- Picked and packed products from inventory according to the list.
- Verified the quantity packed against picking and packed list.
- Preparing inventory list according to their quantity and ordering.
- Customer service, such as order placement or account information.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
System Admin & Analyst
Vision IT Solutions
08.2015 - 04.2017
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Professionally handled incoming calls from customers and ensured that issues were resolved both promptly.
- Integrated and updated software products to boost system compatibility.
- Thoroughly and efficiently gathered customer information, access and fulfill customer needs.
- Familiar with procedures for IT assistance in LANs, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking.
- Manage administrative server functions, including back-ups, upgrades, recovery, management of disk space..
Education
Professional Year - Information Technology
Performance Education
Melbourne, VIC11.2021
Master of Science - Computer Networking
Charles Sturt University
Melbourne, VIC07.2019
Bachelor of Science - Computer Science And Engineering
Vaageswari Engineering College
Karimnagar, India06.2015
Skills
- Program Languages: C, C, Java
- Web Development: HTML and JavaScript
- Computer Systems: Windows 7/8/9/10, Azure
- Computer Software: Notepad, Putty, Microsoft Office (word, Excel, Power point and MS Project)
- Database: MYSQL, MS Access
- Cloud Technology: AWS, Google Cloud Services
- Other: Driver Routing,Resolving Complaints, Upgrading Systems, Google Docs, Key Performance Indicators (KPIs)
- Safe Work Methods
Timeline
IT Intern
Vocational Training Institute
01.2022 - 04.2022
Supervisor
Nandos
01.2021 - Current
Supervisor
IGA Supermarket
09.2018 - 12.2020
System Admin & Analyst
Vision IT Solutions
08.2015 - 04.2017
Professional Year - Information Technology
Performance Education
Master of Science - Computer Networking
Charles Sturt University
Bachelor of Science - Computer Science And Engineering
Vaageswari Engineering College
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