Greg Clarke
Baulkham Hills ,NSW
Summary
An experienced all-rounder with over 40 years continuous employment.
A dedicated husband and carer, father and now grandfather.
A team player who knows how good teams work.
Overview
41
41
years of professional experience
Work History
Team Manager
Telstra
Sydney, NSW
10.2000 - 10.2018
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
- Oversaw daily workloads and workflow for smooth operations.
- Led various diverse teams of up to 20 members, fostering a collaborative and high-performance culture.
- Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
IT Project Manager
St George Bank
Kogarah, NSW
08.1998 - 08.2000
- Assessed vendor capabilities prior to selection based on cost analysis data points such as price quotes and service level agreements.
- Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
- Facilitated change control process to ensure efficient handling of requests related to scope modifications.
- Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
- Acted as a liaison between business users and technical teams in order to develop solutions that meet customer needs.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
IT Specialist
Westpac
Various, NSW
05.1985 - 08.1998
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Trained end users on how to use new systems and technologies effectively.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Set up local area networks and wide area networks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Ensured compliance with relevant laws or regulations regarding information security.
- Managed various teams responsible for configuration and installation of a range of technology.
Bank Clerk
Westpac
Various, NSW
12.1981 - 05.1985
- Prepared wire transfers according to instructions provided by customers.
- Maintained confidentiality of customer information at all times.
- Verified customer identification documents and entered data into the banking system.
- Processed returned items received from other banks in accordance with established policies.
- Generated monthly reports detailing customer activity, transaction trends, and potential fraud cases.
- Assisted customers with opening new accounts and completing account maintenance activities.
- Advised customers on various products offered by the bank such as savings plans or investments.
- Performed daily balancing of cash drawers and ATM machines.
- Provided excellent customer service to clients by responding to inquiries in a timely manner.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
Cook
McDonald's
Carlingford, NSW
03.1978 - 10.1981
- Supervised and trained kitchen staff on proper preparation techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Grilled and deep fried various foods from meats to potatoes.
- Made meals in accordance with company standards and requirements.
Education
Associate of Applied Science - Electronics And Telecommunication
TAFE NSW
North Sydney12-1991
Skills
- Project management
- Vendor management
- Team building
- Customer service
- Technical troubleshooting
- Employee scheduling
Affiliations
- A keen interest in DIY and Home maintenance
- Cooking for my family
- Managing my investments
Timeline
Team Manager
Telstra
10.2000 - 10.2018
IT Project Manager
St George Bank
08.1998 - 08.2000
IT Specialist
Westpac
05.1985 - 08.1998
Bank Clerk
Westpac
12.1981 - 05.1985
Cook
McDonald's
03.1978 - 10.1981
Associate of Applied Science - Electronics And Telecommunication
TAFE NSW