Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Greg Dixon

mount low,Qld

Summary


Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Duty Manager

Coles Aitkenvale
02.2018 - 01.2022
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Duty Manager

Coles the Willows
11.2022 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Dry Goods Manager

Coles Supermarkets
04.2010 - 02.2018
  • Duty Manager
  • Nightfill Manager

Skills

  • Staff management and training
  • Sales Driven
  • Strong customer focus
  • Proficient in computer technology
  • Reliable, honest, hard working
  • Ability to work efficiently unsupervised
  • Customer service
  • Customer service focus
  • Team supervision
  • Customer communication
  • Relationship building
  • Staff training and development
  • Verbal and written communication

Certification

C Class Car

Timeline

Duty Manager

Coles the Willows
11.2022 - Current

Duty Manager

Coles Aitkenvale
02.2018 - 01.2022

Dry Goods Manager

Coles Supermarkets
04.2010 - 02.2018

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Greg Dixon