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Greg Graham
ARTARMON
Summary
Dynamic Building Manager with a proven track record at Self-employed, excelling in property maintenance and inspections. Enhanced tenant satisfaction through proactive repairs and efficient communication. Skilled in plumbing repairs and fostering team collaboration, resulting in a safer, more appealing living environment. Successfully reduced building expenses through strategic preventative maintenance initiatives.
Overview
41
41
years of professional experience
Work History
Building Manager
Self-employed
04.2002 - Current
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Collected rent, deposits and payments from tenants.
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Implemented an effective emergency response plan, training staff members to handle various crisis situations.
- Performed regular inspections of facility and documented all inspection information in reports.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Established clear guidelines for tenant responsibilities when it comes to waste disposal practice which led to cleaner premises.
- Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
- Reduced building expenses through regular preventative maintenance and energy-efficient upgrades.
- Supervised a team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
- Maintained a strong understanding of local and federal regulations, ensuring the property remained in compliance at all times.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Enhanced security measures through the installation of surveillance cameras and access control systems.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Oversaw renovations projects, ensuring completion within budget constraints and established timelines.
- Regularly updated tenants on upcoming events or changes happening within the building which resulted in increased participation levels.
- Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
- Supervised [Number]-room [Type] facility and staff of [Number] employees.
- Directed financial operations for building to maintain optimal budget targets.
- Maintained accurate records of all financial transactions related to the property, including rent collection and vendor payments.
- Facilitated training for maintenance staff, enhancing their skills and performance.
- Monitored building expenditures, staying within budget without compromising on quality.
- Negotiated contracts with vendors, securing cost-effective services for building maintenance.
- Advocated for green initiatives, leading to certification of building as eco-friendly.
- Maintained meticulous records of all building operations, ensuring transparency and accountability.
- Managed tenant inquiries and complaints, significantly improving resident satisfaction.
- Streamlined process for emergency repairs, reducing response time and increasing tenant safety.
- Developed and enforced building policies, ensuring compliance with safety regulations.
- Coordinated with contractors for timely completion of maintenance projects, ensuring minimal disruption to building operations.
- Coordinated upgrade of building infrastructure, enhancing functionality and resident experience.
- Improved building aesthetics with regular upkeep and renovations, attracting higher-quality tenants.
- Achieved significant energy savings with introduction of eco-friendly building solutions.
- Enhanced building security by implementing state-of-the-art surveillance system.
- Established tenant feedback system to address concerns proactively, improving overall satisfaction.
- Conducted regular safety drills to ensure tenant preparedness in emergency situations.
- Implemented key card access system, increasing security and convenience for tenants.
- Supervised landscaping and exterior maintenance, enhancing property's curb appeal.
- Implemented recycling program, promoting environmental awareness among tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Planned special events such as lotteries, dedications and project tours.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Computer Technician
Self-employed
01.1996 - Current
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Recovered critical information from data back ups to restore functionality.
- Successfully migrated company data during system upgrades without losing any critical information.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected and tested faulty circuit boards and microprocessors.
- Documented changes and actions in computer-based tracking system.
- Generated reports for customer service issues and repair records.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
- Demonstrated increased knowledge of company products and equipment.
- Installed and maintained automated teller machines in retail stores.
- Facilitated maintenance team training procedures to align with company standards.
- Performed maintenance duties and safely handled chemicals and solutions.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Serviced [Type] equipment for expedient repair and minimal downtime.
- Streamlined [Type] repair processes to minimize day-to-day downtime and increase overall productivity.
- Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Computer Technician
Sartec Pty Ltd
01.1993 - 12.1995
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Account Executive
QM Industries Pty Ltd
01.1989 - 12.1991
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sales Executive
Moore Business Systems
01.1986 - 12.1988
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Spearheaded entry into new markets, conducting feasibility studies and developing market entry strategies.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Expanded company's reach by establishing partnerships with key industry players.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
- Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Identified new market opportunities through diligent research and networking.
- Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
- Pioneered adoption of CRM software to improve customer relationship management and data analysis.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
Geophysical Survey Technician
Geoterrex Pty Ltd
01.1984 - 12.1987
- Conducted field surveys to collect accurate data for project planning.
- Improved data accuracy by calibrating survey equipment regularly.
- Analyzed survey data for enhancing mapping precision.
- Collaborated with project teams to ensure timely completion of survey tasks.
Education
Associate of Science - Microcomputer Systems
Northern Institute of TAFE
Crows Nest, NSW12-1992
Skills
- Building inspections
- Property maintenance
- Plumbing repairs
- Grounds maintenance
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Building Manager
Self-employed
04.2002 - Current
Computer Technician
Self-employed
01.1996 - Current
Computer Technician
Sartec Pty Ltd
01.1993 - 12.1995
Account Executive
QM Industries Pty Ltd
01.1989 - 12.1991
Sales Executive
Moore Business Systems
01.1986 - 12.1988
Geophysical Survey Technician
Geoterrex Pty Ltd
01.1984 - 12.1987
Associate of Science - Microcomputer Systems
Northern Institute of TAFE
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