Greg Kunek
Ivanhoe
Summary
Results-driven IT Support Engineer with over 15 years of experience in Level 1, 2, and 3 technical support, specializing in high-pressure trading floor environments and enterprise end-user support. Expertise includes Windows SOE deployment, cloud platforms (AWS), infrastructure projects, voice/VC systems, scripting automation, and critical incident response. Recognized for delivering hands-on solutions, VIP support, and seamless project execution, including international deployments and office relocations. Committed to leveraging deep troubleshooting knowledge, fostering stakeholder rapport, and providing technical leadership in a dynamic support engineering or technical analyst role.
Overview
17
17
years of professional experience
Work History
IT EUC Support Engineer
Strong Solutions
07.2025 - Current
- Client onsite EUC work supporting end users with troubleshooting and setups of IT infrastructure
- Mobile MDM Intune enrollment
- Desktop / Laptop win 11 setups
- Printer and peripheral setups
- LAN / WAN / WiFi setups for users
- Setup VPN access and cloud infrastructure access
Dealing Room IT Support Engineer
Barrenjoey Capital Partners
04.2022 - 06.2025
- Delivered Level 1/2/3 end user support to 300+ staff including traders, VIPs, and remote users.
- Developed streamlined troubleshooting guides in Confluence, reducing ticket resolution times.
- Collaborated with project teams to implement AWS Workspaces, cutting infrastructure overheads.
- Engineered and deployed Windows 11 SOE image via EC2 for seamless company wide migration.
- Desktop / laptop admin, rollout new SOEs, troubleshooting any tech issues
- Monitor desktop / Laptop security, patching & updates, testing new updates & changes
- Provided after hours and on call support to trading teams and senior executives.
- Setup, maintained, and troubleshot AV/VC systems for boardrooms and virtual meetings.
- Supported and managed desktops, laptops, mobile devices, MDM enrolment, and user onboarding.
- Travelled to Abu Dhabi and Hong Kong offices to lead tech uplift, workstation setups, and deployments.
- Procurement and asset management
Dealing Room IT Support Technician
National Australia Bank (NAB)
08.2014 - 04.2022
- Delivered technical support to 400+ users on the trade floor, including senior executives.
- Led the full relocation of a 400 user trading floor, achieving zero downtime.
- Provided SME level support for trader voice and recording systems, including daily BAU and escalations.
- Maintained Windows 10 SOEs via PowerShell scripting and managed SCCM packaging/deployment.
- Supported critical systems with after hours coverage and ensured uptime for VIP trading desks.
- Used ServiceNow to manage incidents, requests, and changes according to ITIL standards.
Desktop Support Engineer
Goldman Sachs
09.2012 - 07.2014
- Delivered L1/L2 tech support to 1000+ users, managing desktops, laptops, and mobile fleet.
- Maintained AV/VC systems for boardroom and client meetings, including VIP setups.
- Performed network troubleshooting and escalations on Cisco routers/switches.
- Uplifted comms/server room infrastructure to Cat6 standards across multiple nights.
- Promoted to lead technician with a small 3 person team due to reliability and initiative.
IT Support Engineer
Global Storage
09.2010 - 09.2012
- Provided remote and onsite support for 50+ clients across backups, data recovery, and DR testing.
- Conducted successful bare metal restores and system recovery in high pressure scenarios.
- Independently managed client environments and provided out of hours escalation support.
Help Desk Support Technician
National Australia Bank
05.2009 - 09.2010
- Provided L1/L2 support to 5000+ end users, resolving technical issues efficiently.
- Transitioned into Systems Administrator role after streamlining help desk escalation processes.
- Guided users through remote/WFH setups and managed Active Directory accounts.
Help Desk Support Officer
ANZ
10.2008 - 05.2009
- Supported 10,000+ users across multiple support queues including retail branches.
- Achieved 90% first call resolution rate with minimal escalations.
- Promoted to senior help desk status, managing up to 5 concurrent support queues.
Education
Certificate IV - Computer Systems
NMIT (Now Melbourne Polytechnic)
High School - undefined
Parade College
Skills
- Operating Systems & Deployment- Windows 10/11, EC2 SOE imaging
- Cloud & Virtualisation- AWS Foundation Certified, AWS Workspaces
- Networking & Infrastructure- CCNA, LAN/WAN, TCP/IP, Cisco Switches & Routers
- Support & Troubleshooting- Level 1/2/3 support, VIP/executive support, mobile/desktop devices
- Scripting & Automation- PowerShell, Terraform
- Endpoint & System Management- SCCM, Intune, MDM, Active Directory
- Communication & Collaboration Tools- Zoom, Teams, Cisco phones, AV/VC support
- ITSM & Documentation- ServiceNow, JIRA, Confluence
- Certifications- CCNA, MCP, AWS Foundation
- Remote support
- Troubleshooting skills
- Network troubleshooting
- Hardware and software installation
Timeline
IT EUC Support Engineer
Strong Solutions
07.2025 - Current
Dealing Room IT Support Engineer
Barrenjoey Capital Partners
04.2022 - 06.2025
Dealing Room IT Support Technician
National Australia Bank (NAB)
08.2014 - 04.2022
Desktop Support Engineer
Goldman Sachs
09.2012 - 07.2014
IT Support Engineer
Global Storage
09.2010 - 09.2012
Help Desk Support Technician
National Australia Bank
05.2009 - 09.2010
Help Desk Support Officer
ANZ
10.2008 - 05.2009
High School - undefined
Parade College
Certificate IV - Computer Systems
NMIT (Now Melbourne Polytechnic)
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