Greg Mackenzie
Albion Park Rail,NSW
Summary
Driven Parts & Accessory Manager with a proven track record at Illawarra Toyota, enhancing operational efficiency and customer satisfaction. Excelled in staff training and performance analysis, boosting sales through strategic inventory management. Skilled in problem-solving and team leadership, achieving notable improvements in staff engagement and customer relations.
Overview
51
51
years of professional experience
Work History
Parts & Accessory Manager
Illawarra Toyota
11.1988 - 07.2023
- Achieved consistent sales targets through proactive outreach efforts like clienteling calls or targeted promotions.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to support continued growth.
- Streamlined accessory display organization, enabling customers to easily find desired products.
- Boosted sales by effectively managing inventory levels and ensuring optimal product mix for the store.
- Oversaw daily operations of the accessories department, ensuring smooth functioning at all times.
- Improved customer satisfaction ratings by addressing concerns promptly and offering suitable solutions.
- Increased team efficiency through regular training sessions and performance evaluations.
- Motivated and managed Number employees to understand, follow and promote company policies.
- Projected weekly sales to drive margin and maximize profit.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Parts & Accessory Manager
Warrawong Toyota
01.1977 - 01.1985
Parts & Accessory Manager
Owen Toyota
01.1986 - 10.1988
Parts Counter Person
Payne and Wheatley Toyota
Corrimal, NSW
01.1973 - 12.1976
Education
Keira High School
Fairy Meadow, NSW1972
Skills
- Managing Operations and Efficiency
- Performance Analysis
- Customer Service
- Problem-solving abilities
- Multitasking
- Computer Skills
- Organizational Skills
- Team Leadership
- Decision-Making
- Work Planning and Prioritization
- Scheduling and Coordinating
- Customer Relationship Management
- Staff Management
- Staff Training
- Continuous Improvement
Timeline
Parts & Accessory Manager
Illawarra Toyota
11.1988 - 07.2023
Parts & Accessory Manager
Owen Toyota
01.1986 - 10.1988
Parts & Accessory Manager
Warrawong Toyota
01.1977 - 01.1985
Parts Counter Person
Payne and Wheatley Toyota
01.1973 - 12.1976
Keira High School
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