Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Greg Maddalena

Brisbane,Australia

Summary

Dynamic General Manager with extensive experience at Brisbane BMW Group, recognized for driving operational performance and fostering high-performance teams. Expertise in customer relationship management and detail-oriented process implementation has led to significant increases in profitability and customer satisfaction. Proficient in strategic advertising initiatives and cross-departmental collaboration, aimed at enhancing overall client engagement. Aspires to utilize proven leadership skills to achieve greater operational excellence.

Overview

32
32
years of professional experience

Work History

General Manager / Sales (General Manager BMW Certification)

Brisbane BMW Group
Brisbane, Australia
06.2022 - Current
  • Managed sales operations for both new and used BMW/MINI vehicles.
  • Maintained monthly sales volume of 120 new BMW vehicles, 80 used vehicles, and 30 new MINI vehicles.
  • Optimized inventory processes to boost profitability.
  • Consistently maintained a high CSI performance with a 95.76% average.
  • Consistently attained $8.5 million profit annually in line with P&L standards.
  • Facilitated group-wide success through focused sales training and cultivation of nurturing workplace culture.
  • Managed processes for hiring, employee induction, and career advancement preparation.
  • Managed sales and finance processes for the entire group.
  • Coordinated efforts across sales, customer service, and operational departments.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Developed service and sales strategies to improve retention and revenue.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

New Vehicle Sales Manager (Sales Manager Mercedes-Benz Certification)

Mercedes Benz Sydney and AMG Sydney
Sydney, Australia
09.2014 - 02.2022
  • Oversaw operations with team of 35 employees spanning two sites.
  • Achieved an annual target of 3200 units.
  • Streamlined inventory processes to boost profitability.
  • Maintained an average customer satisfaction index of 97.86%.
  • Delivered on planned financial performance with 10 million profit annually per P&L statements.
  • Maintained high sales volume while ensuring compliance.
  • Oversaw personnel and training initiatives at LSH Auto Academy.
  • Managed teams dedicated to Pre-Delivery and Delivery functions.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established standards of performance for team members related to closing deals and meeting targets.
  • Monitored competitor activities in order to remain up-to-date on industry trends and adjust strategies accordingly.
  • Developed and executed strategies to improve new vehicle sales.
  • Provided product knowledge training to new staff members on the features and benefits of different models.
  • Oversaw regional and local sales managers and staff.
  • Developed and implemented sales strategies to increase new vehicle sales.

Assistant New Vehicle Sales Manager

Mercedes Benz Sydney
Sydney, Australia
11.2008 - 09.2014
  • Led a team of 12 Consultants.
  • Developed essential strategies for sales process.
  • Managed team's activities to achieve set sales goals effectively.
  • Maximized Customer satisfaction and profitability.
  • Supported New Vehicle Sales Manager in handling paperwork, ensuring compliance, and conducting training.
  • Developed and executed strategies to improve new vehicle sales.
  • Completed extensive product line training to increase sales and render improved services to customers.
  • Resolved customer complaints regarding vehicle purchases in a timely manner.
  • Leveraged CRM database to drive customer contacts, appointments, and sales.

Team Leader

Mercedes Benz Sydney
Sydney, Australia
09.2007 - 10.2008
  • Led team of 10 Consultants to achieve project goals.
  • Supported New Vehicle Sales Manager with daily team operations.
  • Guided development of consultants through effective mentoring.
  • Consistently sold 15 new cars monthly.
  • Maintained a customer satisfaction index (CSI) score at 95%+ level.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Oversaw training and development programs to enhance team skills and knowledge.

Senior Sales Consultant

Mercedes Benz Sydney
Sydney, Australia
07.2001 - 09.2007
  • Consistently sold an average of 15 new vehicles monthly.
  • Achieved consistent CSI score of 95% or higher.
  • Delivered exceptional experiences tailored to dealership clients.
  • Supported management in overseeing daily showroom operations.
  • Mentored Junior Consultants under Management oversight.
  • Ensured compliance with company standards in regards to quality control processes at each stage of the sale cycle.
  • Assessed clients' needs and created plan of action to provide business solutions.
  • Managed and retained existing client accounts.

Sales Consultant / Team Leader

Rick Damelian Honda
, Australia
10.1999 - 07.2001
  • Achieved monthly sales of 15 new vehicles consistently.
  • Managed daily functions of 8 Sales Consultants.
  • Consistently achieved CSI scores exceeding 95%.
  • Support Management with daily showroom activities.
  • Sustained consistent sales volume across all channels.
  • Listened to customers to understand needs and refer to optimal services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Worked with fellow sales team members to achieve group targets.

Sales Consultant

Trivet Classic Volkswagen
, Australia
07.1996 - 09.1999
  • Maintained steady monthly sales of 15 new vehicles.
  • Consistently maintained CSI scores surpassing 97%.
  • Sustained a collection of gross opportunities with focus on exceptional customer interactions.
  • Streamlined coordination with logistics teams for efficient customer deliveries.
  • Provided follow-up support post-purchase to ensure customer satisfaction.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.

Sales Consultant

Dominelli Ford
, Australia
02.1993 - 06.1996
  • Achieved monthly sales of 12 new vehicles.
  • Achieved a Consumer Satisfaction Index score of 96.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Identified areas of improvement within existing processes and procedures.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Education

BMW General Management Certification -

01.2022

Mercedes-Benz Sales Management Certification -

01.2017

Real Estate Certificate -

01.1991

Higher School Certificate -

01.1989

Skills

  • High-Performance Team Development
  • Driving Performance Through Process Implementation
  • Team Skill Enhancement
  • Quota Achievement Coordination
  • Networking Engagement Techniques
  • Performance Metrics Evaluation
  • Sales Record Administration
  • Effective Time Management
  • Client Relations
  • Customer Behavior Analysis
  • Proficient in Verbal and Written Communication
  • Operational Compliance
  • Promotional Strategy Development
  • Collaborative Networking
  • Market Trend Research
  • Collaborative Teamwork Across Departments
  • Budget Management
  • Strategic Advertising Initiatives
  • Sales Forecasting Expertise
  • Meticulous Attention to Detail
  • Staff Performance Review
  • Proficient in Resolving Customer Concerns
  • Effective Onboarding Strategies
  • Brand Positioning Expertise
  • Focused Customer Outreach
  • Customer Relationship Management
  • Data Analysis Expertise
  • Employee Engagement Strategies
  • Process Optimization
  • Stock Management
  • Effective Presentation Skills
  • Revenue Assessment Expertise
  • Microsoft Excel Expertise
  • Proficient in Word
  • Skilled in PowerPoint Design and Delivery

References

Upon request.

Awards

  • Mercedes-Benz Australia / Pacific PIT Tour USA winner, 2017, Manager Category
  • Mercedes-Benz Australia / Pacific PIT Tour Korea winner, 2018, Manager Category
  • Mercedes-Benz Australia / Pacific Star Guild winner, 2017, Sales Manager of the year
  • Mercedes-Benz Australia / Pacific Star Guild winner, 2019, Sales Manager of the year
  • Mercedes-Benz Australia / Pacific Star Guild winner, 2020, Sales Manager of the year
  • Mercedes-Benz Australia / Pacific No.1 in Sales category 2017, 2018, 2019, 2020, 2021
  • BMW Australia Dixie Winner, 2023, General Sales Manager of the year

Timeline

General Manager / Sales (General Manager BMW Certification)

Brisbane BMW Group
06.2022 - Current

New Vehicle Sales Manager (Sales Manager Mercedes-Benz Certification)

Mercedes Benz Sydney and AMG Sydney
09.2014 - 02.2022

Assistant New Vehicle Sales Manager

Mercedes Benz Sydney
11.2008 - 09.2014

Team Leader

Mercedes Benz Sydney
09.2007 - 10.2008

Senior Sales Consultant

Mercedes Benz Sydney
07.2001 - 09.2007

Sales Consultant / Team Leader

Rick Damelian Honda
10.1999 - 07.2001

Sales Consultant

Trivet Classic Volkswagen
07.1996 - 09.1999

Sales Consultant

Dominelli Ford
02.1993 - 06.1996

BMW General Management Certification -

Mercedes-Benz Sales Management Certification -

Real Estate Certificate -

Higher School Certificate -

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Greg Maddalena