Greg Reed

The Client Engagement Program Director fosters willing participation through well-designed client experiences, addressing non-compliance and ensuring transparency. They provide professional leadership and authoritative advice, lead programs of work, and apply their tax and superannuation knowledge across diverse clients, including individuals, small businesses, and companies. As a Client Engagement Program Director, they provide leadership to teams, have accountability for allocating and managing resources, and ensure the delivery of commitments and program outcomes, within their region. They ensure a high level of quality, consistency, and integration across the business and oversee programs within a region, ensuring case outcomes and broader agency objectives are achieved.

Provide superior tax technical leadership and support to case officers dealing with the most complex and contentious cases. Mentor case officers in the technical aspects of their cases and build their tax technical capability. Develop and nurture networks within others areas of the ATO and provide formal and informal training programs.

Lead the risk and intelligence function for the business line which involved four teams and approximately 35 staff. BBuild relationships both within the area and across the broader ATO to holistically deal with risk and intelligence. Drive the risk identification, monitoring and the development of strategies to improve levels of voluntary compliance.