Greg Tennant
Narellan Vale,NSW
Summary
Proven leader in sales and account management with a track record of exceeding sales targets while winning the Top Gun and Top Volume Sales Awards on two separate occasions in my time working with Toyota Material Handling Australia. Skilled in negotiation, product knowledge, team leadership and more, however I attribute most of my success to building long-term relationships with clients while successfully increasing revenue growth and client satisfaction through strategic planning, hard work and respectful communication with both clients and TMHA support staff.
Overview
29
29
years of professional experience
Work History
Corporate Account Customer Manager
Toyota Material Handling Australia
01.2013 - 07.2023
- Negotiated contracts with Corporate Account Customers to ensure maximum benefits and productivity gains for clients while increasing company profitability and market share with deliveries in excess of 400 units per annum.
- Played a key role in winning several major contracts through exceptional relationship management skills and a deep understanding of client needs.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Established a dedicated support team responsible for managing high-profile clients, ensuring their needs were met consistently.
- Scheduled and attended meetings with clients and prospective clients as requested.
Major Account Manager
Toyota Material Handling Australia
03.2007 - 12.2012
- Optimized resource utilization across multiple accounts by coordinating team efforts based on priorities, maximizing efficiency and effectiveness.
- Set meetings and managed obligations to achieve established goals and commitments.
- Closed complex sales with a budget of 250 units per annum.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Implemented effective account management strategies that consistently demonstrated results in increased revenue generation and client satisfaction.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Delivered presentations to warehouse managers to executives, effectively communicating the value proposition of our products and services.
- Provided timely and accurate sales forecasts, enabling management to make informed decisions regarding resource allocation.
- Streamlined communication between clients and internal departments by implementing efficient processes, enhancing overall productivity.
- Developed customized solutions for clients, resulting in increased customer satisfaction and loyalty.
- Built relationships with customers and community to establish long-term business growth.
Area Manager
Toyota Material Handling Australia
08.2004 - 02.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Exceeded quarterly targets of 30 units consistently through diligent prospecting and tailored product presentations.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
Short Term Rentals Account Manager
Crown Equipment Australia
01.2003 - 06.2004
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Identified key entry points to enhance market penetration and maximize returns.
- Assisted in the development of training materials for new hires, ensuring smooth handover of new equipment.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quota of 15 units per month.
Area Manager
Gough & Gilmour (Caterpillar Australia)
02.2002 - 12.2002
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Exceeded quarterly targets of 10 units consistently through diligent prospecting and tailored product presentations.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
Plant Mechanic
Gough & Gilmour (Caterpillar Australia)
01.1995 - 01.2001
- Served as a reliable resource for management by providing expert advice on mechanical issues affecting heavy plant/earthmoving equipment in the mining industry.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Performed preventive maintenance and scheduled oil sampling on engines, transmissions, tires, tracks and other vehicle systems.
- Troubleshot and diagnosed problems with engines, brakes, hydraulics, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Education
Pathfinder 2 - Business Management
Gough & Gilmour
Granville, NSW02.2002
Pathfinder 1 - Business Management
Gough & Gilmour
Granville, NSW02.2001
Qualified Heavy Vehicle/Plant Mechanic - Mechanical
TAFE NSW
Wetherill Park, NSW12.1998
Skills
- Sales proficiency
- Computer Skills
- Account Management
- Decision-Making
- Team Leadership
- Training and mentoring
- Negotiation and Conflict Resolution
- Customer Relationship Management
- Work Planning and Prioritization
- Customer Relations
Timeline
Corporate Account Customer Manager
Toyota Material Handling Australia
01.2013 - 07.2023
Major Account Manager
Toyota Material Handling Australia
03.2007 - 12.2012
Area Manager
Toyota Material Handling Australia
08.2004 - 02.2007
Short Term Rentals Account Manager
Crown Equipment Australia
01.2003 - 06.2004
Area Manager
Gough & Gilmour (Caterpillar Australia)
02.2002 - 12.2002
Plant Mechanic
Gough & Gilmour (Caterpillar Australia)
01.1995 - 01.2001
Pathfinder 2 - Business Management
Gough & Gilmour
Pathfinder 1 - Business Management
Gough & Gilmour
Qualified Heavy Vehicle/Plant Mechanic - Mechanical
TAFE NSW
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