Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

GREG Townsend

KARRATHA,WA

Summary

Dynamic Senior Operations Officer with Clontarf Foundation, adept in operational planning and crisis management. Proven track record in enhancing student engagement and establishing performance measurement standards, resulting in increased attendance. A skilled communicator and empathetic leader, I excel in stakeholder engagement and policy development to drive organizational success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Senior Operations Officer/Director

Clontarf Foundation
KARRATHA, WA
03.2010 - Current
  • Established policies, procedures, and strategies to optimize operational performance within our operations team, always trying to think of out-of-the-box initiatives to engage the students in the program.
  • Collaborated closely with team members to achieve project objectives, meet event and activity schedules, and deliver fun and engaging content.
  • Maintained updated knowledge through continuing education and advanced training. Keeping up to date with all regulatory requirements of the foundation and education department.
  • Worked effectively in team environments to make the workplace more productive. I achieved this by working with empathy in a sometimes traumatic environment.
  • Completed day-to-day duties accurately and efficiently. This was done proficiently in a student-focused central capacity.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations. Following all reporting protocols to minimize any harmful impact to the foundation.
  • Established key performance indicators for measuring operational excellence standards. Creating standards within the operations team that have continued to bring benefits to both the foundation and the students.
  • Communicated regularly with partners and the community regarding the progress of the Academy profile, and its relevant events and activities. Focusing on building relationships within this area that mutually benefit all stakeholders.
  • Identified opportunities for improvement within existing systems or processes, especially in the school space, that have resulted in higher attendance at the academy, our main goal.
  • Provided organizational leadership within the team and collaborated with executive partners to establish long-term goals, strategies that bring desired results for the Academy and Foundation.

Self Employed Building Industry

Vision & Guts Services
Perth, WA
02.2005 - 02.2010
  • Assisted with diverse construction challenges to help team and customer.
  • Cleaned up construction sites after work was completed each day in order to maintain a safe environment.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Operated power tools such as saws, drills, sanders, grinders, and nail guns.
  • Performed demanding physical work over extended periods, and modeled a positive attitude.
  • Carried out demolition activities such as tearing down old structures safely with hammers, crowbars, and wrecking balls.
  • Lifted heavy objects such as beams into place with cranes or hoists.
  • Loaded and unloaded building materials from delivery trucks and storage areas.
  • Mixed mortar or concrete according to instructions for various applications.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Applied weatherproof coatings to surfaces of buildings to protect them against water damage.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Ran my ABN and Self Employment business to all Australian standards and regulatory practices.

Retail Industry Senior Loss Prevention Officer

Myer
Perth, WA
09.1996 - 02.2005
  • Maintained a visible presence throughout the premises at all times in order to deter criminal activity.
  • Responded to crowd control situations to maintain safe environment.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
  • Monitored surveillance equipment including cameras to detect security risks.
  • Responded to store alarms and investigated disturbances promptly.
  • Monitored employees entering and leaving property, inspecting parcels or packages.
  • Prepared detailed reports of all security-related incidents for management review.
  • Used computers and software to generate concise reporting.
  • Apprehended and detained shoplifters according to legal and company policies.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Reviewed incident logs daily to identify any patterns of suspicious behavior or recurring issues.
  • Provided friendly and professional assistance to employees, visitors and customers.

Education

Certificate of Accommodation Services - Hospitality And Tourism Management

Fremantle TAFE
Fremantle, WA
03-1996

High School Diploma -

Kwinana Senior High School
Perth, WA
10-1986

Skills

  • Operational planning
  • Crisis management
  • Policy development
  • Performance measurement
  • Regulatory compliance
  • Project coordination
  • Stakeholder engagement
  • Competitive analysis
  • Analytical skills
  • Effective communicator and public speaker

Certification

  • Senior Induction Course Certificate of Achievement, B.S.I.A Code of Practice, February 1992 (Pinkerton Security Service)
  • Course completion in Liquor Licensing (Level 1), March 2001, (Aragon & Associates)
  • AFL Level 1 Senior Coach – National Accreditation Scheme, 2005
  • AFL Level 2 Senior Coach promoted by South Fremantle Football Club -National Accreditation Scheme, 2009
  • Held LR Class Driving License in W.A. since 1988
  • Held Working with Children Check in W.A. since 2010
  • Held Surf Life Saving WesternAustralia Surf Rescue Certificate since 2016
  • Held National Police check since 2010
  • Senior First Aid since 1997 now including CPR HLTAID009 & HLTAID01
  • Education Department current training Certificates:
  • Anaphylaxis training
  • Aboriginal and Torres Strait Islander cultural awareness course
  • Accountable and Ethical Decision Making
  • Child Protection and Abuse Prevention
  • Recordkeeping Awareness Training
  • Work Health and Safety for employees

Affiliations

  • Heavily involved in state and amateur AFL football clubs throughout WA and Japan.
  • Highlights include playing President off the Kwinana Districts Football Club running a club with over $100000 annual turnover. Consolidating the club's huge financial debt to keep the club financially viable for the future Reduction of debts by over $15,000 in one season at the helm
  • Assistant reserves coach at South Fremantle Football Club from 2007 to 2009, including a premiership in 2009
  • League coach at the Karratha Falcons Football Club, 2010, 2011, 2016 premiership in 2010
  • Reserves coach at Willeton Football Club in 2006 and Karratha Football Club in 2015 & 2021
  • Tambrey Primary School Board member from 2018-2021
  • Major Sponsor of the Tokyo Bay Suns Football team 2011-2020
  • Consistent Volunteer in Community events in Karratha such as the Mothers Day Classic for breast Cancer, The Chevron City to Surf and the Yaburara Trail Headspace walk for Mental Health.

Accomplishments

  • TEFL course completed teaching English as a foreign language completed with Certificate in 2020.

References

References available upon request.

Timeline

Senior Operations Officer/Director

Clontarf Foundation
03.2010 - Current

Self Employed Building Industry

Vision & Guts Services
02.2005 - 02.2010

Retail Industry Senior Loss Prevention Officer

Myer
09.1996 - 02.2005

Certificate of Accommodation Services - Hospitality And Tourism Management

Fremantle TAFE

High School Diploma -

Kwinana Senior High School

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GREG Townsend