Greg Wesley
Perth,WA
Summary
Adept at driving operational efficiency and team leadership, I significantly enhanced performance outcomes at Vulcan Steel Pty Ltd. Leveraging skills in logistics management and conflict mediation, I fostered a culture of continuous improvement and accountability, achieving high customer satisfaction and operational excellence. My approach combines strategic decision-making with a strong work ethic, prioritizing staff development and cost reduction. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
43
43
years of professional experience
Work History
Operations Manager
Vulcan Steel Pty Ltd
03.2015 - Current
- Supervised operations staff (20 -30 team members)and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory recording accuracy and reporting.
- Health and Safety Team Leader with strong focus on reporting hazards, near misses and identifying concerning trends & mitigating them.
- Processed time-sheets and leave applications for wages staff.
- Purchasing and processing supplier invoices for payment.
- Scheduled plant & vehicle maintenance and repairs.
- Organised outside contractors for various works on site.
- Problem solving.
- Training and mentoring new team members and existing team members.
- Compiled site SOPs.
- Oversaw logistics both incoming and outgoing.
- Organised building and property maintenance.
- Personal and work support of all team members who needed help.
- Backed up the sales team if anything went wrong and provided the best possible outcome for our customers.
Sales Coordinator
Coates Hire
03.2014 - 03.2015
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Provided a high level of Customer Service.
Self Employed
Spiral Sea
06.2010 - 02.2014
- Ran a 2 outlet retail business in a Northern & Southern suburb Shopping Centre.
- Organised stock purchasing and inventory control.
- Negotiated leases for each outlet.
- Recruited and trained staff.
- Processed all supplier invoices and made on time payments.
Business Unit Leader
Vulcan Steel Ltd
08.2004 - 05.2010
- Established a new branch of Vulcan Steel Ltd.
- Located suitable premises to lease for initial trial period.
- Oversaw construction of permanent purpose built premises 18 months later.
- Recruited and trained staff.
- External, internal sales and Business Unit Leader.
- Set up contract transport operator for daily truck runs to and from Auckland.
- Grew the customer base and sales in the region significantly and maintained high margins and low costs.
- Managed stock levels.
- Managed all facets of this branch successfully until moving to Australia in 2010.
Self Employed
Myself
08.2003 - 08.2004
- Myself and a friend bought a lawn mowing round each to take a year out of office work.
- Lawn Mowing, landscaping, firewood, plumbing and general maintenance.
- Provided great customer service and more than doubled the clientele before selling this business 12 months later.
Sales Manager
Donovan Group NZ Ltd
02.2002 - 08.2003
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies and door knocking to promote the businesses capabilities.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Assisted with CAD drawing and Plasma programming.
Customer Service Officer
Whangarei District Council
09.2001 - 02.2002
- 6 Month contract to improve levels of Customer Service.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
General Manager
Avon Industries
01.2000 - 09.2001
- Oversaw Production Engineering, Blasting and Painting, and Hot Dip Galvanizing operations.
- Managed stock supply contracts.
- Managed staff levels and production schedules to meet customer expectations.
- Managed a diverse team of trades people, TA's and labourers fostering a positive work environment and high employee satisfaction.
- Implemented much needed Health and Safety protocols.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Internal Sales and Customer Services Person
Fletcher Easysteel
03.1994 - 01.2000
- Internal Sales in a busy branch dealing with calling and phone customers.
- Stock Re-orders
- Stock takes
- Health and Safety implementation.
- Deliveries
- Co-ordinate transport locally and nationally.
- Train new staff.
Plumber and Gasfitter
Various
03.1982 - 03.1994
- Started Plumbing & Gas-fitting Apprenticeship in March 1992.
- Gained qualification as a Tradesman and then a Craftsmen Plumber & Gas-fitter.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Specialised in maintenance and repair work.
Education
High School Diploma -
Kamo High School.
Whangarei New Zealand03.1982
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Recruitment
- Continuous improvements
- Onboarding and Orientation
- Logistics Management
- Invoice Processing
- Conflict Mediation
- Cost Reduction
- Logistics Oversight
- Unsurpassed work ethic
- Operational Efficiency & monitoring
- Purchasing and procurement
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Policies and procedures implementation
- Process Improvement
- Health and safety compliance
- Employee Motivation
- Inventory Control
- Warehouse Operations
- Customer relations specialist
- Building and Facility Management
- Maintenance Planning
- Vendor Sourcing
- Supply Chain Management
- Performance Evaluations
- Cultural Awareness
- Employee Motivation
- Staff Development
- MS Office
- Inventory Control
- Warehouse Operations
- Customer relations specialist
- Building and Facility Management
- Maintenance Planning
- Vendor Sourcing
- Supply Chain Management
- Performance Evaluations
- Cultural Awareness
Family, golf, and fishing.
I am happily married to Annette, and have a 13 year old son, 2 step daughters and two (soon to be 3) grandchildren.
Annette and I play golf most weekends, and while passionate about the skill does not match the enthusiasm and enjoyment.
Fishing has been a lifelong hobby. While more difficult here than where I come from in NZ I still try and get out with my son, or solo on my kayak whenever the wind allows.
Family first.
Timeline
Operations Manager
Vulcan Steel Pty Ltd
03.2015 - Current
Sales Coordinator
Coates Hire
03.2014 - 03.2015
Self Employed
Spiral Sea
06.2010 - 02.2014
Business Unit Leader
Vulcan Steel Ltd
08.2004 - 05.2010
Self Employed
Myself
08.2003 - 08.2004
Sales Manager
Donovan Group NZ Ltd
02.2002 - 08.2003
Customer Service Officer
Whangarei District Council
09.2001 - 02.2002
General Manager
Avon Industries
01.2000 - 09.2001
Internal Sales and Customer Services Person
Fletcher Easysteel
03.1994 - 01.2000
Plumber and Gasfitter
Various
03.1982 - 03.1994
High School Diploma -
Kamo High School.
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