Gregg McCumesky
Maddington
Summary
Proven Venue Manager with a track record of enhancing customer satisfaction and streamlining operations. Expert in human resource management and financial oversight, achieving significant cost savings and revenue growth. Skilled in stakeholder relationship management and problem-solving, ensuring compliance and high service quality.
Overview
13
13
years of professional experience
Work History
Venue Manager
Clancy's Fish Pub
07.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Venue Manager
Oceans 27
01.2022 - 07.2023
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Managed financial aspects of the site including budgeting, expense tracking, and payroll administration for optimal cost control.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Negotiated favourable terms with vendors, resulting in significant cost savings for the company.
- Led negotiations for contracts, achieving favourable terms and significant cost savings.
Venue Manager
The Henley Brook
08.2017 - 12.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and beverage service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires, performance management and terminations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Ensured venue compliance with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
Restaurant Duty Manager
The Aviary
10.2015 - 07.2017
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Accomplished multiple tasks within established timeframes.
Conference & Events Operations Manager
Fraser Suites
10.2014 - 10.2015
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Demonstrated strong organizational and time management skills while managing multiple events simultaniously.
Restaurant Manager
Ibis Hotel
01.2013 - 10.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and beverage service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies, whilst monitoring inventory and maintaining adequate stock levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Supervisor
Marriott International, Inc.
07.2012 - 01.2013
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Education
High School Diploma -
St James' High
Manchester, UKSkills
- Strong Verbal Communication Skills
- Human Resource Management
- Stakeholder Relationship Management
- Event promotion
- Health and safety compliance
- Hiring Process Management
- Financial oversight
- Business management
- KPI tracking
- Customer relationship management
- Problem-solving abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 75 staff members.
- 2019 AHAWA Venue Manager Award
- Expert in POS softwares Bepoz, Impoz, Epos, Micros and Ai Online including touch screen configuration and report building.
Languages
British Sign Language
Professional Working
Auslan
Elementary
Timeline
Venue Manager
Clancy's Fish Pub
07.2023 - Current
Venue Manager
Oceans 27
01.2022 - 07.2023
Venue Manager
The Henley Brook
08.2017 - 12.2021
Restaurant Duty Manager
The Aviary
10.2015 - 07.2017
Conference & Events Operations Manager
Fraser Suites
10.2014 - 10.2015
Restaurant Manager
Ibis Hotel
01.2013 - 10.2014
Restaurant Supervisor
Marriott International, Inc.
07.2012 - 01.2013
High School Diploma -
St James' High
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