Dynamic and results-driven professional with extensive experience at Liverpool City Council, excelling in team leadership and performance management. Proven track record in enhancing customer satisfaction and fostering collaboration. Skilled in coaching and mentoring, with a strong focus on continuous improvement and conflict resolution to drive team success.
I am an organized Team Leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving experience.
At the end of 2024, I participated in Council's Emerging Leaders program that provided people management training to people who are acting in or working towards leadership roles.
Following on from that was an invitation to participate in the NSW 2025 Australasian Management Challenge which, I did by joining a team of six from various sections of Council. The practice activities included solving workplace projects and scenarios in a very short time frame and presenting the results in the most appropriate format including videos, press briefings, CEO reports, and the like. The team then competed against 21 other teams from across NSW local governments to complete 11 tasks on the day. This was the first time in five years that Liverpool competed in the challenge, so we learnt that we had room for improvement the next time Council enters a team. I learnt a great deal from the experience in relation to teamwork, problem solving, leadership styles, time management, and working across various sections of Council in order to achieve desired outcomes.
As a result of the above, I am now in one of the Process Improvement teams that is involved in refining and developing the systems used in Council.