GREGORY CROFT
Overview
6
6
years of professional experience
Work History
Service Manager
Colac Agricultural Company
03.2018 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed efficient teams of up to 10 employees.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Education
Certificate IV - Agriculture
University of Melbourne
Glenormiston Vic 11.1999
Skills
- Quality Assurance
- Regulatory Compliance
- Risk Management
- Office Administration
- Quality Control
- Technical Support
- Employee Supervision
- Employee Relations
- Staff Management
- Critical Thinking
- Task Delegation
- Time Management
- Machinery Operation
- Honest and Trustworthy
- Service and Parts Teams Management
- Reliable and Responsible
- Energetic and Outgoing
- Team Scheduling
- MS Office
- Mechanical Diagnostics
- Multitasking and Organization
- Technical Troubleshooting
- Preventive Maintenance
- Staff Motivation
- Team Leadership
- Cost Estimates
- Workflow Management
- Heavy Equipment Operation
- Project Planning
- Customer Service Management
- Coordinate Work
- Job Assignments
- Overseeing Technicians
- Inspect Completed Work
- After-Sales Support
- Train Workers
Timeline
Service Manager
Colac Agricultural Company
03.2018 - Current
Certificate IV - Agriculture
University of Melbourne