Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Gregory Fletcher

Helensvale,QLD

Summary

Dynamic General Manager with a proven track record at Acclaim Airconditioning Pty Ltd, excelling in leadership and operations management. Spearheaded strategic initiatives that drove year-over-year growth, enhanced employee satisfaction, and optimized budget administration. Recognized for cultivating strong client relationships and implementing effective training programs to boost team performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

34
34
years of professional experience

Work History

General Manager

Acclaim Airconditioning Pty Ltd
07.2010 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.

Financial Assistant

Tibetan Yak
02.2008 - 02.2010
  • Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
  • Documented fiscal budget and established procedures for tracking expenses.
  • Improved cash flow management by regularly tracking receivables and payables.
  • Assisted in the preparation of monthly financial statements, contributing to a more organized system.
  • Input financial data and produced reports using Excel.

National Sales Manager

Mikado Vision
01.2006 - 02.2008
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
  • Attended events, training seminars, and manufacturer product showcases.
  • Liaised with marketing and product development departments to maintain brand consistency.
  • Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
  • Implemented data-driven decision-making processes for optimizing sales performance and targeting new opportunities.
  • Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
  • Managed national sales programs, supervised [Number] sales representatives and evaluated KPIs for promotional opportunities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
  • Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Owner/Manager

TeleChoice
01.1999 - 01.2006
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
  • Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
  • Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Financial Clerk

Royal Australian Air Force
08.1991 - 12.1995
  • Played an integral role in successful audit completion through timely preparation of required documentation for external auditors.
  • Elevated the accuracy of financial forecasts with a keen understanding of market trends and economic indicators.
  • Strengthened client relationships by addressing concerns promptly and providing exceptional service in all interactions.
  • Enabled informed decision-making by delivering precise ad-hoc reports that highlighted relevant insights for senior management''s consideration.

Education

BBA - Business Management

Griffith University
QLD
11-1998

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff management
  • Staff training/development
  • Staff supervision
  • Goal setting
  • Administrative skills
  • P&L management
  • Staff motivation
  • Performance improvement
  • Performance evaluations
  • Business administration
  • Financial administration
  • Sales analysis
  • Sound judgment
  • Account management
  • Budget administration
  • Risk management
  • Budget coordination

Interests

Family orientated, loves spending time with kids and grandkids at outings and watching their sport and activities

Play golf when I can weather permitting which this year has not been good

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking

Timeline

General Manager

Acclaim Airconditioning Pty Ltd
07.2010 - Current

Financial Assistant

Tibetan Yak
02.2008 - 02.2010

National Sales Manager

Mikado Vision
01.2006 - 02.2008

Owner/Manager

TeleChoice
01.1999 - 01.2006

Financial Clerk

Royal Australian Air Force
08.1991 - 12.1995

BBA - Business Management

Griffith University

Similar Profiles

  • Roma Khanal

    Roma KhanalRoma Khanal

    Personal Support Worker at Acclaim HealthPersonal Support Worker at Acclaim Health

    View Profile
  • LIPIN MANIYARA VEETTIL

    LIPIN MANIYARA VEETTILLIPIN MANIYARA VEETTIL

    Sous Chef at Acclaim HotelSous Chef at Acclaim Hotel

    View Profile
  • Katie Torres- BCBA

    Katie Torres- BCBAKatie Torres- BCBA

    Board Certified Behavior Analyst, PA Liscense at Acclaim AutismBoard Certified Behavior Analyst, PA Liscense at Acclaim Autism

    View Profile
Gregory Fletcher