Summary
Overview
Work History
Education
Skills
Certification
REFERENCE
References
Timeline
Generic

GREGORY GEE

Bowen,Australia

Summary

Dynamic Parts Manager with a proven track record at HLM, excelling in inventory control and customer service excellence. Recognized for reducing process lags and enhancing team collaboration. Skilled in parts inspection and employee training, I am committed to continuous learning and delivering exceptional results in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Parts Manager

HLM
BOWEN, QLD
07.2024 - Current
  • Inspected returned parts for damage before restocking shelves.
  • Investigated discrepancies between physical inventories and records.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Trained new staff members on proper parts handling techniques.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Maintained filing system for important documents such as contracts and invoices.
  • Answered incoming calls and responded to customer inquiries.

Customer Service and Sales Team Member

Repco
Airlie Beach, Australia
06.2023 - 04.2024
  • Ensuring complete customer satisfaction.
  • Answering and solving customer queries.
  • Processing orders, as well as delivering orders.
  • Answering inbound customer calls.
  • Managing database records.
  • Perform opening and closing duties, print sales reports, set up for the incoming shift, prepare cash drawers, and take inventory.
  • Restocking shelves, as well as unloading stock from trucks.
  • Ordering parts needed for the store.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.

Refrigeration Mechanic

ICE-MAN (or know as FNQ Auto Air)
Townsville
09.2021 - 05.2023
  • Installed new air conditioning, heating, and refrigeration systems per manufacturer specifications and local codes.
  • Utilized technical skills to repair components using tools such as soldering.
  • Supervised and instructed assistants in daily operations.
  • Selected appropriate motors, thermostats, and components to replace faulty parts.
  • Read and interpreted blueprints and technical diagrams for accurate installations.
  • Serviced and maintained transport refrigeration units, including Thermokings.
  • Diagnosed faults in refrigeration units, including head gasket replacements and engine rebuilds.
  • Rebuilt and installed compressors, shaft seals, and various electrical components.

Bartender Supervisor/Bartender

Cape Gloucester Resort
Hideaway Bay
12.2019 - 08.2021
  • Managed high customer volumes during special events and peak hours on weekends.
  • Organized bar inventory and storage procedures to maintain optimal stock levels.
  • Trained and supervised staff on drink preparation, food handling, and cash management.
  • Promoted menu items to customers, boosting per sale revenues and maximizing profits.
  • Created signature cocktails to enhance bar marketing and increase profit margins.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.

Refrigeration and Air Conditioning Technician

QTK Group
Brisbane
01.2016 - 11.2019
  • Demonstrated ability to learn quickly and adapt to new situations effectively.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Conducted diagnostic tests and interpreted results for accurate assessments.
  • Fixed and repaired equipment, restoring units to optimal working conditions.
  • Strengthened communication skills through regular interactions with team members.
  • Collaborated successfully within a team environment, offering support and guidance.
  • Worked independently, showcasing strong self-motivation and personal responsibility.

Mechanic

Steve Walters Truck Repairs
02.2014 - 01.2016
  • Performed maintenance and servicing on trucks and trailers to ensure optimal performance.
  • Conducted spray painting for vehicle aesthetics and protection.
  • Serviced ice packs and cooling packs to maintain functionality.
  • Repaired and replaced critical components, including radiators, diffs, gearboxes, and brake pads.
  • Identified additional repairs through thorough visual inspections of vehicles.
  • Ensured compliance with safety protocols during all maintenance activities.
  • Monitored shop equipment to uphold safe working conditions.
  • Addressed customer inquiries regarding products and services effectively.

Work Experience

Whitsunday Produce
Bowen, QLD
01.2012 - 01.2014
  • Operated large tractors and various farming equipment to enhance operational efficiency.
  • Performed maintenance servicing on equipment to ensure optimal performance.
  • Executed repairs on tail shafts, hydraulic systems, air and fuel lines, and electrical components.
  • Replaced radiators, condensers, fans, belts, batteries, starter motors, and alternators to maintain equipment reliability.
  • Maintained accurate records of activities throughout internship to facilitate reporting.
  • Assisted with planning and executing virtual and in-person events to support organizational goals.
  • Prepared detailed reports summarizing project progress for management review.

Education

High School Diploma -

St Teresa's College
Abergowie
12-2014

Skills

  • Commercial awareness
  • Effective communication
  • Team collaboration
  • Negotiation expertise
  • Analytical problem-solving
  • Resilience under pressure
  • Task confidence
  • Computer proficiency
  • Punctuality
  • Motivation and perseverance
  • Commitment to learning
  • Leadership skills
  • Attention to detail
  • Organizational abilities
  • Problem-solving proficiency
  • Independent and team collaboration
  • Stock management
  • Parts inspection and ordering
  • Inventory control
  • Customer service excellence
  • Employee training facilitation

Certification

  • Open License (C Class)
  • Refrigeration Mechanic
  • RSG & RSA license
  • HLTAID003
  • White Card
  • Marine license (RMDL & PWCL)
  • First Aid certificate

REFERENCE

  • Ryan Turner, Workshop Manager, QTK Group, 0437 898 930
  • Alice Faust, manager of Cape Gloucester Resort
  • Dale Adcock, workshop manager, 0411 748 180
  • Russel, Repco supervisor, 0468470411

References

References available upon request.

Timeline

Parts Manager

HLM
07.2024 - Current

Customer Service and Sales Team Member

Repco
06.2023 - 04.2024

Refrigeration Mechanic

ICE-MAN (or know as FNQ Auto Air)
09.2021 - 05.2023

Bartender Supervisor/Bartender

Cape Gloucester Resort
12.2019 - 08.2021

Refrigeration and Air Conditioning Technician

QTK Group
01.2016 - 11.2019

Mechanic

Steve Walters Truck Repairs
02.2014 - 01.2016

Work Experience

Whitsunday Produce
01.2012 - 01.2014

High School Diploma -

St Teresa's College

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GREGORY GEE