Gregory Haskins
Grovedale,VIC
Summary
Dedicated professional with extensive experience in client support and team collaboration. Known for effective complaint resolution and commitment to service delivery improvement. Eager to leverage skills in training and policy compliance to enhance client satisfaction. Results-driven Customer Service Officer with a proven track record in client relationship management and complaint resolution. Expertise in application processing and staff training to enhance service delivery and ensure policy compliance.
Overview
44
44
years of professional experience
Work History
Customer Service Officer
Department of Human Services - Centrelink
Geelong, Victoria
02.1999 - 01.2019
- Assisted clients with inquiries about services and benefits available.
- Processed applications for financial assistance and support services efficiently.
- Resolved client complaints by providing accurate information and solutions.
- Collaborated with team members to improve service delivery and client satisfaction.
- Maintained up-to-date knowledge of policies and regulations affecting clients' services.
- Conducted follow-up communications to ensure client needs were met effectively.
- Trained new staff on customer service protocols and department procedures.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Able Seaman - Chief Petty Officer
Royal Australian Navy
Sydney, NSW
07.1975 - 09.1994
- Participated in emergency drills to ensure crew readiness and safety compliance.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Adhered to strict protocols for managing hazardous materials onboard vessels.
- Helped maintain a safe working environment by adhering to safety policies and procedures.
- Assisted in loading and unloading cargo from ships using cranes or other lifting devices.
- Contributed to shipboard security by conducting regular patrols around the vessel's perimeter.
- Engaged in safety drills by leading others in tasks.
- Documented vessel's supplies and equipment inventory.
Education
High School Diploma -
Penrith High School
Penrith, NSW09-1974
Skills
- Application processing
- Client relationship management
- Complaint resolution
- Staff training
- Policy compliance
- Team collaboration
- Service delivery improvement
- Fast-paced environments
- Effective communication
- Problem solving
- Attention to detail
- Safety compliance
- Follow-up communications
Affiliations
- Now retired I am an active Member of the Geelong RSL Bowls Club.
References
References available upon request.
Timeline
Customer Service Officer
Department of Human Services - Centrelink
02.1999 - 01.2019
Able Seaman - Chief Petty Officer
Royal Australian Navy
07.1975 - 09.1994
High School Diploma -
Penrith High School
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