GREGORY KUMASHEV
Woodend,VIC
Summary
Dynamic General Manager with a proven track record at Charles Rose Jewellers, excelling in operations management and team leadership. Spearheaded strategies that drove significant sales growth while enhancing customer relations and loyalty. Expert in vendor negotiations and inventory control, fostering a collaborative environment that empowered staff and elevated service quality.
Overview
26
26
years of professional experience
Work History
General Manager
Charles Rose Jewellers
Melbourne, VIC
07.2007 - 01.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success .
- Implemented operational strategies and effectively built customer and employee loyalty.
- Optimized stock levels and minimize waste/costs associated with excess product storage.
- Built community engagement and enhanced brand reputation.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and helped to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Effectively negotiating vendor contracts for more advantageous terms.
Manager
Thomas Jewellers
Geelong, VIC
08.1998 - 06.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Diploma - Diploma of Retail Operations
Retail Traders
Melbourne, VIC07.2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Staff development
- Motivation
- Client relations
- Customer retention
- Deadline oriented
- Strategic planning
- Vendor relationships
- Employee development
- Project management
- Exceptional interpersonal communication
- Purchasing
- Expense control
Accomplishments
In addition to the above roles I have also served as a Duty Manager at Allders airport Duty free Melbourne Airport responsible for five airside and landside retail stores.
Managed Gucci and Alfred Dunhil boutiques and gave a strong knowledge of luxury products.
I have extensive buying experience in jewellery, watches and constantly monitored trends to be ahead of the demand.
I resigned from my position as General Manager to travel with my wife to Europe in January 2025 and recently returned refreshed and ready to engage in another role in retail working along side a younger team and sharing my knowledge and
Languages
English fluent.....,Italian
Limited Working
Timeline
General Manager
Charles Rose Jewellers
07.2007 - 01.2025
Manager
Thomas Jewellers
08.1998 - 06.2007
Diploma - Diploma of Retail Operations
Retail Traders