Summary
Overview
Work History
Education
Skills
Football Coach/ Referee
Timeline
Generic

Gregory Lawrence

Summary

Detail-oriented, organised and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analysing system performance and security to drive optimal user experience. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Technical Support/Customer Service Representative

Australian Timber And Trusses
08.2006 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to technical support needs.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Estimating Floor Plans

Australian Timber And Trusses
08.2006 - Current
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
  • Prepared material orders to complete projects on time and within budget.
  • Analyzed designs and performed accurate cost analysis.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.

Frame and Roof Truss Manufacturing

PlaceMakers
04.1993 - 07.2006
  • Rolled machines over truss to embed plates and used finish press to complete secure assembly.
  • Fabricated trusses to exact company standards and customer specifications.
  • Placed connector plates at truss joints and hammered into place.
  • Met schedule targets by working quickly and with minimal errors on building projects.
  • Helped maintain clean, organized and production-safe work areas.
  • Maintained safe work environment with correct use of safety gear and key safety behaviours.
  • Followed supervisor instructions to adjust assembly and building plans.
  • Inspected materials and finished products for compliance with standards.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Operated forklifts and boom lifts to complete various tasks.
  • Worked on sites, installing roofs and other exterior components.

Education

No Degree - Hospitality

Galaxy
Queensland
08.2023

High School Diploma -

Altered College/Basic Computer Skills Cert.
Mangere Auckland NZ
05.1984

Skills

  • Desktop Support
  • Data Recovery
  • Business Development
  • Data Connectivity
  • Customer Support Needs Assessment
  • Customer Service Expertise
  • Troubleshooting and Assistance
  • Mobility Devices
  • Staff Training
  • Application Installation
  • Technical Documents Comprehension
  • Onsite Instruction

Football Coach/ Referee

Level 4 Certificate Referees Queensland

Achieved C License Youth Football Queensland

Started Youth Football Academy called X-Cel Football in the Gold Coast Region 2019 till current

Timeline

Technical Support/Customer Service Representative

Australian Timber And Trusses
08.2006 - Current

Estimating Floor Plans

Australian Timber And Trusses
08.2006 - Current

Frame and Roof Truss Manufacturing

PlaceMakers
04.1993 - 07.2006

No Degree - Hospitality

Galaxy

High School Diploma -

Altered College/Basic Computer Skills Cert.

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Gregory Lawrence