Business
Gregory Mitchell
Wavell Heights,QLD
Summary
Hardworking, Honest, Adaptable individual that learns quickly and takes pride in everything done. An experienced and self-motivated individual with great interpersonal and leadership skills. Task orientated and proven track record of working collaboratively with others. Skilled in IT operations and processes with a thirst for knowledge for this field . Focus on Safety & Performance to achieve both the companies and personal goals. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Approved Manager
ALH - Hello Gorgeous
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed events to ensure seamless event execution and positive outcomes, coordinating with chefs and outside teams. For functions from 10 - 150 Pax.
- Closed out cash register and prepared cashier report at close of business.
- Managed approximately approximately 20 calls, emails per day.
Bar Attendant / Bar Back
ALH - Newmarket / Royal Exchange
07.2021 - 08.2022
- Friendly and personable service
- Completing ID checks, noting entry and exit of employees, visitors, and other individuals
- Setting up function and table waiting and order processing.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
Sales Contractor
Enfini, Brisbane
04.2021 - 07.2021
- Successfully persuaded clients to purchase items, and followed up by telephone.
- Achieved top salesperson, topping sales channel.
- Optimized sales materials such as brochures and presentations, effectively communicating product value propositions to potential clients.
- Expanded client base by home sales and engaging prospects through social media platforms.
- Analyzed sales performance metrics regularly, identifying areas for improvement and implementing necessary changes to achieve targets.
Waiting Attendant
Colmslie hotel, Brisbane
03.2021 - 04.2021
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Bar Attendant & Concierge
Magnums, Airlie Beach
06.2020 - 02.2021
- Ensuring Covid -19 rules and regulations compliance
- Completing ID checks, noting entry and exit of employees, visitors, and other individuals.
- Driving forklift to move stock and ensure stock levels are always at satisfactory level
- Ensure that bar staff are always able to serve and there are no inefficiencies that may affect sales, increasing efficiency 12%.
Bartender & Promo
Paddy Shenanigans, Airlie Beach
01.2020 - 03.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Static/patrol/crowd Control
Elite Security, Airlie Beach
03.2018 - 01.2020
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future events.
- Coordinated pre-event briefings to establish clear expectations and responsibilities among team members prior to each assignment's commencement.
- Worked in coordinated teams to look after approximately 120 people in venue.
Store Hand
Comlek, Mackay
09.2017 - 11.2017
- Increased overall productivity through consistent punctuality, time-management abilities, and dedication to assigned tasks.
- Built rapport with customers through active listening skills, recommending items tailored to their specific needs and preferences.
- Demonstrated adaptability during peak periods successfully multitasking across various responsibilities leading to seamless store functioning.
Education
High School Diploma -
TAFE QLD
Brisbane03.2025
Some College (No Degree) - Electrical Engineering
Central Queensland University
Mackay, QLDHigh School Diploma -
Proserpine High School
Proserpine10.2012
Skills
- Problem solver
- Critical thinker
- Flexible
- Adaptable
- Creative
- Responsible
- Good communicator
- Excel at customer service
- Active listener
- Great interpersonal skills
- Highly experienced with various computer software programmer- AutoCAD, Adobe Illustrator, Microsoft Office Suite and Developing Basic Programming skills
- Team Leadership
References
- Brook Cadwallader, Operations Manager, 0431 061 118, Elite Security
- Callum Wooten, Manager, 0412718485, Paddy Shenanigans
- Dom Russo, Manager, 0427 852 864, Magnums
- Ibby, Manager, 0402546944, Enifeni
- Dom Russo, Manager, 0427 852 864, ALH - Newmarket
Hobbies and Interests
- Martial Arts
- Computers and Technology
- Games & Design
- Power-lifting
- Board Games
- Intellectual research
- Reading
Certification
- Security Operations Cert 3
- Responsible management of licensed venues (RMLV)
- RSA & RSG
- First Aid
Quote
Don’t show up to prove. Show up to improve.
Simon Sinek
Interests
Gamming & Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Approved Manager
ALH - Hello Gorgeous
09.2022 - Current
Bar Attendant / Bar Back
ALH - Newmarket / Royal Exchange
07.2021 - 08.2022
Sales Contractor
Enfini, Brisbane
04.2021 - 07.2021
Waiting Attendant
Colmslie hotel, Brisbane
03.2021 - 04.2021
Bar Attendant & Concierge
Magnums, Airlie Beach
06.2020 - 02.2021
Bartender & Promo
Paddy Shenanigans, Airlie Beach
01.2020 - 03.2020
Static/patrol/crowd Control
Elite Security, Airlie Beach
03.2018 - 01.2020
Store Hand
Comlek, Mackay
09.2017 - 11.2017
High School Diploma -
TAFE QLD
Some College (No Degree) - Electrical Engineering
Central Queensland University
High School Diploma -
Proserpine High School
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