Gregory PRIDE
Chelsea,VIC
Summary
Diligent Customer Service Officer with solid background in client services. Skilled in managing client relationships and resolving issues effectively. Demonstrated expertise in communication and problem-solving.
Overview
21
21
years of professional experience
Work History
Client Services Officer / Employment Consultant
Sarina Russo Apprenticeships
01.2008 - 01.2024
- Data entry of Training Contracts between Australian Apprentices, Employers and Registered Training Organisations ensuring that they adhered to both Federal and State Government requirements
- Assessment and payment of Federal Incentives to Employers and Australian Apprentices ensuring the payments adhered to Federal Government guidelines
- Key account administration for major employers (those with over 200 Australian Apprentices) such as McDonald's NSW and QANTAS
- Built strong relationships with clients through effective communication and understanding their needs
- Motivation of own performance and achieve employment KPI’s (key performance indicators)
- Mentored junior team members by sharing industry knowledge and best practices for exceptional customer service delivery.
- General administrative tasks
- Project support
- Review and monitor efficiency and effectiveness of work and procedures
- Ability to remain calm and responsive under pressure within a fast-paced culture
- Conducted regular reviews of existing accounts, recommending adjustments and enhancements as needed.
- Strong communication skills and able to build rapport with a diverse range of people
Administration Officer
MAS National
01.2003 - 01.2008
- Build productive relationships with Australian Apprentices, Employers, Registered Training Organisations and other stakeholders
- Assessment against Federal Government guidelines and payment of Federal Incentives to Employers and Australian Apprentices
- Contribute to internal and external projects including reporting
- Data entry of Training Contracts for Australian Apprentices, Employers and Registered Training Organisations ensuring that they adhered to Federal and State Government guidelines
- Prepare documents and reports using precise and formal business language and appropriate style guides in the creation of documents
- Review and monitor efficiency and effectiveness of work and procedures
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Work with the team, community associates and companies to create opportunities in the workplace
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner
- Aided colleagues, managers, and customers through regular communication and assistance.
Education
Year 12 -
Mentone Grammar School
01.1990
Skills
- Ability to analyse and interpret data and Government guidelines
- Achieves highest quality output
- Computer literate in all Windows software packages
- Customer service focused communicator who is able to communicate effectively, efficiently and openly with all stakeholders
- Demonstrated achievements in customer service excellence
- Enjoy talking to people and establishing long-term, open, honest relationships
- Highly developed verbal and written communications
- Highly organised with an aptitude for juggling multiple tasks in a high stress, heavy workload area
- Mature, diplomatic approach to work
- Quota-surpassing administrator with a history of meeting and exceeding expectations as proven by quarterly bonuses and annual performance appraisals
- Uses consultative skills to build relationships, overcome objections, find mutually agreeable solutions and reduce potential issues
- Time management skills
- Works diligently on an individual basis or part of a team
- Client Relationship Building
Summary - Goal
To make an impact through exceptional stakeholder management and high levels of organization in an administrative capacity. I am seeking a role that I can utilize my many skills and talents to make a lasting impression and make a valuable contribution to all teams and areas. Over 20 years of administrative experience in the traineeship, apprenticeship, and recruitment fields, I am passionate to continue my career with an organization that I can grow with as an active participant/employee.
References
- Michele Paul, National Customer Manager, 0448 890 196
- Adrian Jenkins, Victorian State Manager, 0407 180 061
Computer Experience
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Various Databases
- Various Customer Relationship Management Systems (CRM)
- Government based apprenticeship/traineeship systems
- Various assessment tools and toolkits
Timeline
Client Services Officer / Employment Consultant
Sarina Russo Apprenticeships
01.2008 - 01.2024
Administration Officer
MAS National
01.2003 - 01.2008
Year 12 -
Mentone Grammar School
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