Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
GREGORY R DODDS

GREGORY R DODDS

Greater Sydney,NSW

Summary

Talented IT support professional well-versed in system administration and desktop support 1, 2, and 3. Having completed my MCSA (Windows 10 configuration), I have experience in Windows 7, 10, and 11 environment support. I have 7 years of combined experience in resolving issues efficiently and ensuring high levels of client/customer satisfaction. I am a hard worker, loyal, and dedicated to supporting your clients in the way they deserve, ensuring they can do their work and not have to worry about IT problems.

Overview

12
12
years of professional experience

Work History

IT Support

Free Lance IT Consulting
08.2023 - Current
  • Windows 10/11 environment Support
  • Setup of small office and home networks
  • Recommending products and software
  • Resolving network and software issues
  • Providing software maintenance services
  • Advertising services through social media

Pick packer/ Forklift Operator

RGIS
08.2023 - 06.2024
  • Rf scanning
  • Voice picking
  • Forklift operations
  • Pick packing
  • Keeping a safe work environment

General Laborer

Tycen Demolition
06.2023 - 08.2023
  • Demolition working with power tools
  • Demolition using hand tools
  • Site waste removal and cleaning
  • General laboring
  • Working as part of a team with strong communication skills

Sales Associate

Amart Furniture
08.2019 - 11.2022
  • Interact with our customers when they enter the store
  • Provide customers with a good customer service experience to help to influence sales or at minimum get them coming back to our store when they are ready to buy
  • Approach customers in a way that they feel comfortable talking to a real person and not someone that is coming at them with a generic sales pitch
  • Strong listening skills to work out if we have something that will meet customers’ expectations
  • Keeping the store tidy and neat with a high level of attention to detail
  • Working as part of a team to proactively meet targets both individual and store

Desk side Support Technician

NBNCO
04.2017 - 12.2019
  • Administer user accounts in Active Directory and Office 365
  • Provide Windows 7/10 support, office 10/16
  • Windows and other software configuration and troubleshooting
  • Rolling out updates and reporting and diagnosing errors
  • System updates and monitoring with end users
  • Management of It Equipment
  • Maintaining efficient stock levels
  • Providing excellent customer service for clients
  • IT induction for all new joining employees
  • Patching desks to switches
  • Meet SLA Deadlines for clients

Kitchen Hand

il Sapore
01.2019 - 08.2019
  • Keep a constant flow of clean dishes and cutlery in a busy restaurant
  • Ensure work area is kept clean and tidy for a safe working environment
  • Work effectively as part of a team to keep productivity up
  • Prepare basic dessert

ICT Support Technician

Complete Insite Solutions
02.2014 - 09.2017
  • POS experience
  • Support for RDS\domain environment clients
  • Server 03, 08, 12 r2 Support
  • Customer Service, Phone Support
  • Sales rep, cash handling, Retail sales / support
  • Provide IT advice for clients
  • Care for Computer Hardware
  • Provide system administration

Metal Fabricator

Progression Engineering
01.2017 - 03.2017
  • Assembly and Fabrication of large ducting components
  • Gas metal arc welding
  • Reading and understanding technical Drawings
  • Use hand tools and power tools
  • Ensuring a clean and safe work environment daily

Apprentice Boilermaker

10.2012 - 02.2014
  • Assembly of machinery, Use hand tools
  • Manual and Gas arc welding
  • Thermal cutting, welding
  • Interpret Technical drawings/ Fabricate components
  • Ensuring a clean and safe work environment daily
  • Forklift operations
  • Stock take / rf scanning parts warehouse

Education

Diploma in counselling -

Australian Careers and Business college
01.2020

Microsoft certified Solutions Associate -

Melbourne Institute of Technology
01.2018

Certificate 4 in Information Digital Media Technology - support

Tafe NSW
01.2014

Certificate 3 in Metal and engineering - heavy fabrication

Tafe NSW
01.2012

Yr11 School certificate -

Red bend Catholic college
01.2011

Skills

  • IT support
  • On-Site Support
  • Cisco wireless routers and switches
  • User Training
  • Network Administration
  • Apple iOS
  • Advanced troubleshooting
  • Audit Support
  • Network Operating Systems
  • Help desk assistance
  • Application software testing
  • Customer Service
  • Issue diagnosis and resolution
  • Remote Support
  • Hardware Configuration
  • System Upgrades
  • Software Installation
  • IT Security Management
  • Server installations
  • Data Recovery

References

REFERENCES AVAILABLE ON REQUEST

Timeline

IT Support

Free Lance IT Consulting
08.2023 - Current

Pick packer/ Forklift Operator

RGIS
08.2023 - 06.2024

General Laborer

Tycen Demolition
06.2023 - 08.2023

Sales Associate

Amart Furniture
08.2019 - 11.2022

Kitchen Hand

il Sapore
01.2019 - 08.2019

Desk side Support Technician

NBNCO
04.2017 - 12.2019

Metal Fabricator

Progression Engineering
01.2017 - 03.2017

ICT Support Technician

Complete Insite Solutions
02.2014 - 09.2017

Apprentice Boilermaker

10.2012 - 02.2014

Diploma in counselling -

Australian Careers and Business college

Microsoft certified Solutions Associate -

Melbourne Institute of Technology

Certificate 4 in Information Digital Media Technology - support

Tafe NSW

Certificate 3 in Metal and engineering - heavy fabrication

Tafe NSW

Yr11 School certificate -

Red bend Catholic college

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GREGORY R DODDS