Gregory Santuccione
Geelong,VIC
Summary
Accomplished Operations Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager / Operations Manager
Bunnings Group
10.2019 - Current
- Planned rostering, planned strategy, supervised merchandising, and recruited new team for the opening of the new site in Hamilton. (New site was an acquisition of a family owned hardware store, existing team were offered positions).
- Oversee operations of entire site when store manager is away.
- Reviewed business sales budgets and adjusted forecast to keep in line with wage budgets.
- Manage team training for the store ensuring all new and relevant content is engaged by all stakeholders.
- Interviewed, hired, and trained team and equipped to comply with company policies and procedures.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Manager Compliance, Building Supplies, Goods Inwards, and Support Services of a team of 40+
- Supervised and delivered a multi million dollar expansion of the site including an increased offer to trade clients and landscaping supplies.
- Implemented loss prevention policies to minimize potential stock loss.
- Organising and development of register/support team to consistently deliver customer best experience.
- Coaching and supervising Goods Inwards team to ensure consistent and efficient stock flow within the site.
- Provided monthly work schedules to employees to accommodate business demands,employee work life balance, and vacation requests.
- Planning and implementation of safety policies and procedures.
- Managed administrative and safety compliance to optimise profitability and reduce injuries.
- Managed opening and closing procedures and implemented changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer feedback.
- Walking through store to identify and resolve issues negatively impacting operations.
- Supervision and coaching of the team to improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Planned and implemented merchandising for seasonal trends / customer demand.
- Implemented stock control systems and procedures providing less out of stock items and improved stock turn.
- Developing and maintaining strong relationships with vendors.
- Logging operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
Co-Ordinator /Department Manager
Bunnings Group
08.2019 - 10.2019
- Supervised and delivered expansion of Tool Shop at the site. This included moving of existing stock, changing ranging to suit demographic and current market trends, and minimising impact of customer best experience / stores ability to trade effectively.
- Planned stages of project with project manager to reduce impact on the site.
- Developed, reviewed and implemented safety procedures for the project.
- Rostered team utilising their individual skill sets to meet the demands of the project, and ensuring consistent and balanced scheduling.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Regularly reported progress and hurdles to the Complex Manager and Support Senior Management.
- Constantly changing plans and strategy to equalise the challenges that arose during the project.
- Logged all challenges (and their solutions) that had a negative impact on the project and operations on the site.
Department Manager, Lifestyles and Greenlife
Bunnings Group
02.2019 - 08.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Department Manager Inside The Home
Bunnings Group
09.2018 - 08.2019
- Communicated with managers of other departments to maintain transparency and ensure we were strategically working towards the same goals.
- Implemented safety policy and procedures.
- Promptly addressed all customer feedback and used information to improve customer experience.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Motivated team members to consistently deliver effective selling behaviours through coaching and recognition.
- Created monthly rosters for entire site.
- Implemented plans for team training to increase team skillset, help with flexibility of rostering, and optimise operational efficiency.
- Merchandised seasonal stock to maximise sales.
- Completed daily banking procedures (both opening and closing of store)
- Managed inventory to maintain optimal stock levels and meet expected demands.
- As a high stock loss site implemented department policies and procedures to ensure targeted stock was never left unattended.
- Organised team meetings and get togethers to promote a positive culture.
Department Manager, Lifestyles and Greenlife
Bunnings Group
04.2018 - 09.2018
- Communicated with managers of other departments to maintain transparency and ensure we were strategically working towards the same goals.
- Implemented safety policy and procedures.
- Promptly addressed all customer feedback and used information to improve customer experience.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Motivated team members to consistently deliver effective selling behaviours through coaching and recognition.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created daily/weekly/monthly rosters for department.
- Implemented plans for team training to increase team skillset, help with flexibility of rostering, and optimise operational efficiency.
- Merchandised seasonal stock to maximise sales.
- Completed daily banking procedures (both opening and closing of store)
- Managed inventory to maintain optimal stock levels and meet expected demands.
- Reviewed inventory data to reduce stock loss.
- Organised team meetings and get togethers to promote a positive culture.
Team Member / Supervisor
Bunnings Group
11.2015 - 04.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment.
Customer Service Team Member
Bunnings Group
11.2004 - 11.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
Education
Bachelor of Education (Distinctions) - Primary Education
Deakin University
Geelong, VIC12.2007
Year 7 - Year 12 -
St Josephs College, Geelong
Newtown, VIC12.2003
Skills
- Sales Strategies
- Goals and Performance
- Staff Supervision
- Profit and Loss
- Time Management
- Compliance Requirements
- Store Layouts
- Strategic Planning
- Verbal and Written Communication
- Staff Management
- Inventory Control
- Hiring and Training
Certification
Forklift Licence
First Aid Certificate
Fire Warden Certificate
Test and Tag Certificate
Hobbies
Pool and Snooker (Represented Australia at the 2022 Blackball World Championships in Morocco)
Golf. Was a single figure player some time ago, work commitments have limited my ability to play.
Guitar. Still enjoy playing when I can.
Timeline
Assistant Store Manager / Operations Manager
Bunnings Group
10.2019 - Current
Co-Ordinator /Department Manager
Bunnings Group
08.2019 - 10.2019
Department Manager, Lifestyles and Greenlife
Bunnings Group
02.2019 - 08.2019
Department Manager Inside The Home
Bunnings Group
09.2018 - 08.2019
Department Manager, Lifestyles and Greenlife
Bunnings Group
04.2018 - 09.2018
Team Member / Supervisor
Bunnings Group
11.2015 - 04.2018
Customer Service Team Member
Bunnings Group
11.2004 - 11.2015
Bachelor of Education (Distinctions) - Primary Education
Deakin University
Year 7 - Year 12 -
St Josephs College, Geelong
Forklift Licence
First Aid Certificate
Fire Warden Certificate
Test and Tag Certificate
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