Gregory Thompson
Carrum Downs,Vic
Summary
Dynamic and customer-focused professional with over 10 years of experience in high-volume, fast-paced hospitality environments. Proven ability to build strong client relationships, resolve issues efficiently, and drive customer satisfaction skills directly transferable to sales and account management. Adept at identifying customer needs, upselling products, and working collaboratively with cross-functional teams. Eager to leverage interpersonal strengths, organizational skills, and a keen attention to detail to drive revenue growth and cultivate long-term client partnerships in a sales-focused role.
Overview
11
11
years of professional experience
Work History
Barista
38 south Cafe and Bar
Seaford , Vic
01.2023 - Current
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Created promotional displays for advertising special events or promotions at the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Placed orders with suppliers for delivery of products required for daily operations.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Manager
BUSY BOY HOSPO GROUP PTY LTD
Mentone, VIC
01.2022 - 12.2022
- Company Overview: BUSY BOY HOSPO GROUP PTY LTD | info@busyboy.com.au | 133 Mentone Pde, Mentone VIC 3194 | ABN 64 659 989 803
- Responsibility of the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members.
- Creating the tone and personality of the store by being an advocate of customer service, product knowledge and education and encouraging safe work practices.
- Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labour costs.
- Able to perform all POS duties, front and back of house functions including opening and closing procedures.
- Cash handling procedures, deposits and safe procedures.
- Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
- Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.
- Document accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
- Stock Ordering with budget.
- Reporting of any staff / customer issues including documenting positive staff performance.
- Highlighting areas you see that can improve staff and/or business.
- Pro-active in solving customer problems and satisfying customers in various situations.
- Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Coffee Roaster and Production Hand
Five senses coffee
Cheltenham , VIC
01.2015 - 01.2022
- Developed blend recipes to achieve desired flavor profiles in finished products.
- Reviewed customer feedback to inform future decisions regarding product development or improvement initiatives.
- Managed inventory of green coffee beans by ordering from suppliers when necessary.
- Collaborated with team members on projects related to product innovation or marketing campaigns.
- Created detailed reports summarizing production activities for internal review purposes.
- Provided customers with technical advice regarding selection of coffees based on their unique needs or preferences.
- Documented all production activities in accordance with established procedures and regulations.
- Performed regular maintenance on roasters to ensure optimal performance and longevity of equipment.
- Tracked production data such as date roasted, batch size, time spent in each stage of the process.
- Troubleshot minor issues with machinery as they arose to keep operations running smoothly.
- Cleaned roaster, grinder, storage bins and other related areas regularly to maintain a sanitary work environment.
- Measured and weighed raw beans prior to roasting for accurate tracking of finished product.
- Packaged freshly roasted coffees into bags or containers according to customer specifications.
- Evaluated roasted beans for color, aroma, body, flavor profile and other characteristics.
- Conducted quality control tests on samples throughout the roasting process.
- Decreased food and utensil waste by waste separation and recycling.
- Monitored equipment during operations and calibrated settings to maintain optimal temperatures and speeds.
- Consulted work orders and job instructions to verify proper processing for each job.
- Documented output quantities, quality findings and relevant job data to inform crew members and supervisors.
- Inspected raw materials for conformance with desired quality specifications.
- Loaded and unloaded machinery efficiently to meet productivity targets.
Education
Bachelor - Education
Monash University
01-2028
Diploma - Science
Swinburne University
11-2017
Skills
- Customer service
- Team leadership
- Event planning
- Problem solving
- Effective communication
- Team building
- Hospitality service expertise
- Active listener
- Sales expertise
- Time management
- Coffee expertise
- Adaptive and creative
- Multitasking and organization
- Friendly and outgoing
References
- Jim Derzekos, Cafe owner - info@38south.com.au - +61401909090
- Matt Slater, Head of coffee program, Five senses - +61487487222
Timeline
Barista
38 south Cafe and Bar
01.2023 - Current
Manager
BUSY BOY HOSPO GROUP PTY LTD
01.2022 - 12.2022
Coffee Roaster and Production Hand
Five senses coffee
01.2015 - 01.2022
Bachelor - Education
Monash University
Diploma - Science
Swinburne University