Outstanding tourism & travel senior executive with Australian and international experience across management, operations, strategy, sales & marketing, leadership, team, product & market development. A high standard of presentation, excellent written & oral communication, intuitive PR & media savvy underpin my client, stakeholder, collaborative and cross functional team management skills. High-energy, clear thinking, results-oriented leader with an entrepreneurial attitude. Have previously worked successfully in challenging remote areas and in roles requiring extensive business travel.
Accomplished executive with demonstrated ability to deliver mission-critical results. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Managed four P&L's: Bottle Shop; Public Bar, Restaurant and Accommodation under one umbrella company to reduce waste, costs and initiate new products and experiences to improve profit contribution from new and existing revenue streams.
Key goals: Achieve preferred supply partner to Probus Member Benefits Scheme (MBS) program gaining access to Australia’s largest membership group of Active Retirees With 1700 Clubs and 128,000 individual members across Australia.
Secured first time participation at the Australian Tourism Exchange, the largest trade show for international inbound tourism to Australia.
Improved brand identity, across sub-brands. Mentored a new business within the group: Terroir Wine Tours Tasmania.
Business development in high yield segments to increase market share and improve profit contribution e.g MICE & private touring.
Develop and manage strategic, tactical and collaborative programs across key Western Hemisphere source markets in North America and Europe. Mentor, develop and manage two in-market Marketing Managers to activate and deliver cooperative integrated marketing campaigns, PR and events, and digital and social channel engagement.
Significant campaigns included the first international TVC for Tasmania launching Monday 12 February 2018 in the UK on Sky TV.
Having sold out of TWP I'd retained a few personal management consulting clients and used the extra time to curate and manage luxury host airbnb experiences in Melbourne & Perth, travel and give back through philanthropic projects such as my role at Bramwell Station, Cape York, QLD assisting local school leavers attain tourism & hospitality skills to equip them for employment & careers in the sector.
Founded bespoke strategic consulting, representation / GSA for tourism destinations, accommodation, luxury & adventure touring experiences in Australia and overseas. Founded www.webcarhire.com.
Accountable for clients strategy, branding, communications, client relationships, product sales and revenue targets within territory.
Managed team of ten professionals.
Clients included: Tourism Victoria, Tourism Tasmania, Mauritius Tourism Promotion Authority, alila hotels & resorts, COMO Hotels & Resorts, Aleenta Resorts, Thistle Hotels UK, Buffalo Tours & Lifetime Private Retreats
Spearheaded Europe, Middle East & Africa Leisure sales initiative, resulting in a 60% increase in revenue.
Accountable for Leisure revenue including overall customer satisfaction in all markets except the Americas. e.g. Aberdeen to Auckland
Developed and directed strategy for launch of new branding that increased share of voice and intent to travel within 3 years in the market place 15 months after launch.
Introduced Australia's food & wine benefits to North American consumer media
Identified critical gaps in the distribution system preventing conversion from interest to action
Initiated highly segmented and targeted direct marketing programs in the early digital phase
Successfully established and profitably operated boutique sales & marketing agency TWP, specialising in consultancy, representation, project management, marketing communications, sales and PR for over 15 years with billings in excess of A$1M per annum.
Achieved and exceeded revenue targets, yield and profit contribution at Budget Rent a Car International (Europe, Middle East, Africa & Asia Pacific) 1995 - 2000.
Founded global car hire booking engine webcarhire.com in 2001 with revenue in excess of A$5M p.a. in 2005 when I sold out of the business.
Awarded Gold Marketing Award from American Marketing Association for "Feel the Wonder" Australian Tourism campaign 1993-4, Los Angeles, USA