Greta Kiss
Adelaide ,SA
Summary
Dedicated graduate seeking employment in the community services sector. Passionate about helping clients achieve progress toward goals and meet specific needs. Committed to effective service delivery that is professional and culturally appropriate.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
Hutt Street Centre
06.2023 - Current
- Assisted clients with laundry and locker facilities.
- Showed reliability and initiative when the centre was short-staffed.
- Displayed an understanding of professional boundaries when working with vulnerable people.
- Demonstrated empathy and active listening skills when interacting with vulnerable people.
- Acted in accordance with client and child safety principles at all times.
Front of House
Hotel Metropolitan
09.2022 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Assistant Manager
Pilgrim Clothing
11.2021 - 01.2023
- Assisted customers with choosing outfits for various events including weddings, graduations, black tie functions and formals.
- Successfully worked with the store manager to ensure targets were met and high standards of customer service were maintained across the team.
- Conducted daily administration procedures such as rostering, ordering stock, organising reserves, and keeping a record of sales.
- Answered customer queries over the phone and via email throughout the day.
- Trained new staff in accordance with company policies and standards.
Education
Bachelor of Psychology -
University of South Australia
Adelaide, SA04.2024
Skills
- Active listening
- Effective communication
- Empathy
- Critical thinking
- Conflict resolution
- Cultural sensitivity
- Organization
- Professionalism
Certification
National Crime Check (completed 03/07/23)
Working with Children Check (completed 11/07/2023)
Timeline
Volunteer
Hutt Street Centre
06.2023 - Current
Front of House
Hotel Metropolitan
09.2022 - Current
Assistant Manager
Pilgrim Clothing
11.2021 - 01.2023
Bachelor of Psychology -
University of South Australia
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