Greta Ann McDonald
Hobart,TAS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Lengthy history with a number of Government Departments in which comprehensive assessments and detailed report writing have been key features. Very strong customer service skills.
Overview
14
14
years of professional experience
Work History
Court Diversion Officer
Community Corrections
Hobart, TAS
08.2022 - Current
- Supervises daily activities of offenders on court orders.
- Assesses offenders eligibility for community based orders.
- Provides detailed and comprehensive reports to the Magistrates and Supreme Courts.
- Provides regular Progress Reports to the Court.
- Conducts regular assessments of offenders and compliance with terms.
- Facilitates case management meetings to discuss client progress and challenges.
- Collaborates with local organisations to support client rehabilitation efforts.
- Commences Breach Action and Applications for Cancellation of community based orders.
- Documents case notes and maintains accurate records in the system.
- Follows safety protocols during home visits and all interactions with offenders.
- Reviews and updates treatment plans based on client needs and feedback.
- Provides guidance to team members on how to effectively complete tasks within established timelines.
- Ensures the security and confidentiality of sensitive information.
- Develops and maintains relationships with key clients and stakeholders.
- Maintains positive working relationships with fellow staff and management.
Site Manager
Port Arthur Historic Site Management Authority
Hobart, TAS
08.2013 - 07.2022
- Managed daily operations of historical site and visitor engagement activities.
- Supervised maintenance and conservation efforts for historical structures.
- Coordinated staff schedules to ensure adequate coverage for site operations.
- Developed safety protocols for staff and visitors on-site.
- Implemented training programs for new employees in operational procedures.
- Oversaw budget management and resource allocation for site projects.
- Collaborated with local organizations to promote site events and activities.
- Managed daily operations of the site, including staff and contractors.
- Established policies, procedures and guidelines for the operation of the site.
- Responded promptly to customer inquiries or complaints.
- Mentored new employees on safety protocols, processes and procedures.
- Maintained records of inventory, assets, personnel and other relevant data.
- Assigned tasks and delegated responsibilities among team members.
- Resolved conflicts between staff members in a timely manner.
- Interviewed and hired qualified candidates to fill open staff positions.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Evaluated employee performance through regular reviews and feedback sessions.
Complaints Manager
Tasmanian Integrity Commission
Hobart, TAS
10.2011 - 08.2013
- Managed client complaints through effective communication and thorough documentation.
- Analysed complaint trends to identify potential areas for improvement.
- Coordinated with internal teams to resolve issues promptly and efficiently.
- Reviewed and updated policies to ensure compliance with regulations.
- Facilitated meetings to discuss complaint resolutions and team strategies.
- Maintained accurate records of complaints and resolutions for reporting purposes.
- Analysed customer feedback data for trends in order to identify areas for improvement.
- Drafted responses to customers regarding their complaints and maintained effective communication with them.
- Identified systemic problems in processes leading to customer dissatisfaction and recommended solutions.
- Assisted senior management in developing strategies for improving the overall quality of services provided by the organization.
- Investigated customer complaints, identified root causes and implemented corrective actions.
- Maintained accurate records of all customer complaints, ensuring timely resolution.
Education
Bachelor of Arts/Law - Macquarie University
Crestwood High School
Sydney, NSW11-1992
Skills
- Case management
- Client relations
- Effective communication
- Problem solving
- Time management
- Report preparation
- Detailed assessments
- Analytical ability
- Report writing
- Crisis intervention
- Court appearances
- Interview techniques
- De-escalation techniques
- Written communication
- Word Processing
- Excel Spreadsheets
Timeline
Court Diversion Officer
Community Corrections
08.2022 - Current
Site Manager
Port Arthur Historic Site Management Authority
08.2013 - 07.2022
Complaints Manager
Tasmanian Integrity Commission
10.2011 - 08.2013
Bachelor of Arts/Law - Macquarie University
Crestwood High School
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