Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
Gretl Lock

Gretl Lock

Student
Kirribilli

Summary

Driven and hard working student studying a Bachelor of Business at UTS, passionate about marketing and international relations fields. Over 2 years experience in both fine dining waitressing and cafe waitressing, showcasing efficiency, reliability, punctuality and high customer service skills all throughout these jobs.

Overview

4
4
years of professional experience
4
4
Certifications
1
1
Language

Work History

Cafe Waitress

BTB Kirribilli
02.2025 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
  • Contributed to team success by working collaboratively with other servers and kitchen staff.
  • Improved order accuracy with careful attention to detail when entering orders into the point-of-sale system.

Fine Dining Restaurant Waitress

Dedes Waterfront Group (Deckhouse)
11.2023 - 02.2025
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Event Staff Member/ Event Waitress

Dedes Waterfront Group (Deckhouse)
11.2023 - 02.2025
  • Welcomed guests to events, and oversaw proper seating.
  • Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Oversaw event operations to keep running smoothly.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped organize and manage successful events with an attendance of over 400 people.

Cashier/Restaurant Team Member

Fishbowl - Crows Nest
03.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled busy days for over 6 hours

Waitress

Piccolina Cafe Hunters Hill
07.2022 - 12.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Event Staff Member

Woolwich Deckhouse (Dedes)
11.2021 - 02.2022
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Performed pre-event tasks such as cleaning cutlery, handling and setting up event locations/rooms

Education

Bachelor of Business - Marketing, International Business

University of Technology Sydney
Sydney, NSW
04.2001 -

High School Diploma -

Monte Sant Angelo Mercy College
Sydney, Australia
04.2001 - 09.2023

Skills

    Payment Collection

    POS Systems

    Cash Register Operation

    Customer Service

    Product Restocking

    Customer Assistance

    Cleaning and Sanitising

    Order Taking

    Reliability and punctuality

    Teamwork and collaboration

    Hygiene practices

    Complaint handling

Certification

Introduction to the Construction Industry | Inspiring STEM+ (2021/2022)

Languages

German (6 years of study): Proficient 

Interests

  • Regularly practice mindfulness and meditation for overall wellness
  • Team Sports
  • Running
  • Pilates
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Enjoy participating in social netball for overall physical and mental well-being
  • Reading
  • Auto/car innovation


Timeline

Cafe Waitress

BTB Kirribilli
02.2025 - Current

Fine Dining Restaurant Waitress

Dedes Waterfront Group (Deckhouse)
11.2023 - 02.2025

Event Staff Member/ Event Waitress

Dedes Waterfront Group (Deckhouse)
11.2023 - 02.2025

IB (International Baccalaureate)

11-2023

Waitress

Piccolina Cafe Hunters Hill
07.2022 - 12.2022

Cashier/Restaurant Team Member

Fishbowl - Crows Nest
03.2022 - 03.2023

Event Staff Member

Woolwich Deckhouse (Dedes)
11.2021 - 02.2022

Bachelor of Business - Marketing, International Business

University of Technology Sydney
04.2001 -

High School Diploma -

Monte Sant Angelo Mercy College
04.2001 - 09.2023

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