Gretta Holt
Nth Strathfield,NSW
Summary
A personable leader with the ability to work autonomously and collaborate in a team, apply sophisticated analytical skills to complex business processes, strengths in designing and delivering training with the ability to manage change and forge strong stakeholder relationships at any business level. Looking to progress a career within the Insurance industry.
Overview
24
24
years of professional experience
Work History
Electorate Officer
Parliament Of NSW
03.2021 - Current
- Initial point of contact for all constituent enquiries.
- Administrative and secretarial functions to support the Member.
- Efficient operation of the electorate office
- Organized and updated databases, records and other information resources
People and Performance Specialist
Human Interactions
05.2019 - 03.2021
- Collaborated with stakeholders to identify business needs and training goals
- Facilitated training to companies to enhance team cohesion and leadership capabilities
- One-to-one leadership coaching for senior organisational members.
Learning and Development Manager
Colonial First State
02.2019 - 05.2019
- Accountable for the execution and project planning for Leadership Development streams and facilitation of all leadership programs including Customer Focussed Leadership, Leading S&S Week, Skills Coaching, LDNA and Skills coaching
- Conduct regular embedding activities to ensure uptake of leadership programs and capability lift in fundamental leader interactions
- Stakeholder engagement at all levels to drive behavioural change and establish business operating rhythm for all leader activity
- Provide regular updates to leadership team on progress made using success metrics, scorecards and capability matrix reporting
- Facilitate New Leader On boarding workshops and ensure all third party facilitators are engaged and striving for best practice
- Continue BAU leader development and Staff development DevelopMe programs with regular service needs discussions to align stakeholder needs and expectations.
Change and Communications Specialist
Colonial First State
06.2016 - 03.2019
- Build and maintain a portfolio view of all change activities
- Support the business to implement and embed change
- Ensure OCM methodology applied to all assigned projects impacting CFS Operations
- Provide engaging and relevant communication and support for CFS Operations including both internal and external communication across various mediums
- Develop and measure the effectiveness of training, communication and change management.
Parental Leave
Home Management
01.2017 - 07.2018
Operations Manager, Customer Experience
Colonial First State
08.2015 - 06.2016
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Successfully delivering of quality service to customers and business partners
- Analyzed and reported on key performance metrics to senior management.
- Continually improving business practices and processes to enhance training
- Maintain current minimum capability requirements
- Representing the Contact Centre on key projects and working groups
Parental Leave
Home Management
08.2014 - 08.2015
Training and Development Specialist
Colonial First State
04.2014 - 08.2014
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Created and maintained detailed training records and reports for management review.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Consult with internal clients to develop knowledge management solutions
Parental Leave
Home Management
03.2013 - 04.2014
Manager
Colonial First State
11.2012 - 03.2013
- Conduct regular needs analyses to assess, and devise solutions for, the products/ systems/ process/ technical/business and industry related skill and knowledge needs of our staff
- Oversee the conduct of detailed post-training assessments and reviews to measure the effectiveness of training
- Provide regular and timely reporting of program participant rates, feedback, post training assessment results, spend and other budget related data
- Coaching and mentoring for direct reports
Associate Physiotherapist
Westmead Private Hospital
01.2010 - 01.2013
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
Manager
Commonwealth Bank
06.2012 - 11.2012
- Supported Group Sales & Service Support (GS&SS) team to create a world standard Sales & Service culture through leadership capability
- Consulted with business units to design programs, tools, scripting and initiatives to develop Sales & Service skills that support the Group’s strategic priorities of Customer Focus, People, Productivity, Strength and Technology and our Can brand
- Main projects: Sales & Service Intranet Redesign, Designing Premier Banking Essentials Webinar Series, Designing Sales & Service Leadership Foundations Workshop, Supporting Achieve your Personal Best Campaigns and S&S Group wide topics.
Training Leader
Colonial First State
02.2010 - 06.2012
- Execute planning, design, delivery and review of all training materials delivered to the 120 strong Contact Centre by a team of training consultants
- Mentored training consultants to support their deliverables and further develop their coaching skills, designing and delivering training
- Delivered the Influencing with Integrity and Process Excellence programs as an accredited trainer
- Rebuilt the training strategies for Inductions, Weekly Team Training and Coaching frameworks
- Built a competency framework used as a benchmark for skill and knowledge assessment
Business Analyst, Financial Systems
Colonial First State
03.2009 - 02.2010
- Led IT projects to analyse and implement change requests to enhance existing online and wealth management IT systems
- Subject matter expertise on IT systems to support these products changes
Business Analyst
Colonial First State
05.2008 - 03.2009
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Deliver a new client relationship management system
Process Improvement Manager
QBE Australia
08.2007 - 05.2008
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Designed and delivered training nationally to all branches of QBE
Worker's Compensation Case Manager
QBE Insurance
01.2007 - 01.2008
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented training programs for staff.
Certainty Analyst
QBE, Limit Underwriting Ltd
04.2006 - 10.2006
- Identified and resolved problems through root cause analysis.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
London Market Principle, Capability Specialist
Lloyd’s Of London
05.2005 - 03.2006
- Assisted with staff training to enforce quality, legal and industry benchmark guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Developed and managed relationships with key clients and partners to drive growth.
- Created and delivered presentations to internal and external stakeholders to showcase benchmark data.
- Developed and implemented systems to track stakeholder compliance and generated status data.
First Year Graduate Physiotherapist St. George Hospital
01.2004 - 01.2005
Night Patrol’ Coordinator of Volunteers
St. Vincent de Paul Headquarters, Lewisham
01.2000 - 01.2003
Education
DiSC Accreditation -
Integro
Sydney, NSW2019
Change Management Course -
University of Sydney
Centre Of Continuing Education2019
Bachelor of Applied Science - Physiotherapy
University of Sydney
Sydney, NSW2003
Higher School Certificate - UAI 96.65/100
Loreto Normanhurst
Normanhurst, NSW1999
Skills
- Change and Communications Management
- Team Management and Employee Engagement
- Develop Training Programs and Workshop Facilitation
- Process Improvement Implementation
- Executive Coaching and Mentoring
- Business Analytics and Strategic Decision-Making
- Quality Control
- MS Office suite
Timeline
Electorate Officer
Parliament Of NSW
03.2021 - Current
People and Performance Specialist
Human Interactions
05.2019 - 03.2021
Learning and Development Manager
Colonial First State
02.2019 - 05.2019
Parental Leave
Home Management
01.2017 - 07.2018
Change and Communications Specialist
Colonial First State
06.2016 - 03.2019
Operations Manager, Customer Experience
Colonial First State
08.2015 - 06.2016
Parental Leave
Home Management
08.2014 - 08.2015
Training and Development Specialist
Colonial First State
04.2014 - 08.2014
Parental Leave
Home Management
03.2013 - 04.2014
Manager
Colonial First State
11.2012 - 03.2013
Manager
Commonwealth Bank
06.2012 - 11.2012
Training Leader
Colonial First State
02.2010 - 06.2012
Associate Physiotherapist
Westmead Private Hospital
01.2010 - 01.2013
Business Analyst, Financial Systems
Colonial First State
03.2009 - 02.2010
Business Analyst
Colonial First State
05.2008 - 03.2009
Process Improvement Manager
QBE Australia
08.2007 - 05.2008
Worker's Compensation Case Manager
QBE Insurance
01.2007 - 01.2008
Certainty Analyst
QBE, Limit Underwriting Ltd
04.2006 - 10.2006
London Market Principle, Capability Specialist
Lloyd’s Of London
05.2005 - 03.2006
First Year Graduate Physiotherapist St. George Hospital
01.2004 - 01.2005
Night Patrol’ Coordinator of Volunteers
St. Vincent de Paul Headquarters, Lewisham
01.2000 - 01.2003
DiSC Accreditation -
Integro
Change Management Course -
University of Sydney
Bachelor of Applied Science - Physiotherapy
University of Sydney
Higher School Certificate - UAI 96.65/100
Loreto Normanhurst
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