Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurvinder Singh

Sydney,NSW

Summary

Personable Technical Consultant with 20 years of experience helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.

Overview

17
17
years of professional experience

Work History

Infrastructure Engineer/Manager (Volunteer)

Australian Sikh Association
03.2022 - Current
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Troubleshot complex multi-vendor network service provider issues.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Integrated data, voice and video networks for use in multi-site installations.
  • Assisted with implementation and support of network monitoring tools.

Technical Program Manager

ServiceNow
01.2022 - 10.2022
  • Provided consultancy to Data Centre Operations team, serving as primary liaison between it and business.
  • Identified program obstacles and communicated possible impacts to team.
  • Participated in vendor selection and management process for program initiatives.
  • Built teams to address project goals and objectives for multiple projects.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.

Technical Project Lead

AWS, Amazon Web Services
04.2018 - 01.2022
  • Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
  • Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Researched and understood emerging technologies
  • Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
  • Developed specifications, drawings and engineering artifacts and reports.
  • Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
  • Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
  • Displayed sound understanding of standard networking protocols, virtual networks and load balancing.

Senior Infrastructure Engineer

House With No Steps
04.2017 - 04.2018
  • Designed and implemented system security and data assurance.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Supported business objectives by seeking out new customers and networking at key events.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Participated in development meetings for high-value customers and business operations updates.
  • Facilitated installation processes to deliver project requirements on time.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.

Infrastructure Team Lead

AUSTRALIAN CATHOLIC SUPER
11.2005 - 04.2017
  • Managed and monitored installed systems for highest level of availability.
  • Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Identified gaps in market to spot opportunities to create value propositions.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Provided technical leadership and delivered innovative products and services to address customer specific requirements.
  • Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualisation systems.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Network and Systems Engineer

URSYS Pty Ltd
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Integrated data, voice and video networks for use in multi-site installations.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Assisted with implementation and support of network monitoring tools.
  • Provided detailed network diagrams and procedural guidelines.
  • Troubleshot complex multi-vendor network service provider issues.
  • Created VPN infrastructure and allowed for secure remote connections.

Education

TAFE NSW
Sydney, NSW

Skills

  • DDoS Prevention
  • Database Maintenance
  • Network System Design
  • Hardware and Software Configuration
  • Technical Infrastructure Migration
  • Proactive and Team Player
  • Network Device Monitoring
  • Information Security Technology
  • Enterprise WiFi Management
  • Routing Protocol Expertise
  • Staff Education
  • Network Security

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Limited Working

Timeline

Infrastructure Engineer/Manager (Volunteer)

Australian Sikh Association
03.2022 - Current

Technical Program Manager

ServiceNow
01.2022 - 10.2022

Technical Project Lead

AWS, Amazon Web Services
04.2018 - 01.2022

Senior Infrastructure Engineer

House With No Steps
04.2017 - 04.2018

Infrastructure Team Lead

AUSTRALIAN CATHOLIC SUPER
11.2005 - 04.2017

Network and Systems Engineer

URSYS Pty Ltd

TAFE NSW

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Gurvinder Singh