GUGULETHU MADUBEKO
Johannesburg,Gauteng
Summary
OBJECTIVES I am an enthusiastic self-starter who is always prepared and eager to learn new things and always strive to be the best I can in whatever I do. Having worked as a waitress, sales consultant and nail technician has taught me the most valuable lesson of perseverance and excellent customer care. As far as my future is concerned, my aim is to be happy with whatever I do, see every opportunity as a gateway for my career growth. My ultimate goal is to improve my knowledge and myself. I am eager to progress in my career and will graciously accept any opportunity that may present itself to me.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nail Technician
Sorbet Karaglen
03.2019 - Current
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 9 daily customers.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Communicated effectively with management concerning important customer issues.
- Provided training and mentoring to new staff to maximize performance.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
Nail Technician
Nail Symmetry
10.2017 - 06.2018
- Grooming an appearance of a client’s finger nails and toe nails
- Performing a variety of nail care services to clients
- Accept payments, answer the phone and schedule appointments
- Keeping the salon neat and tidy
- Manicures, pedicures and nail extensions
Sales Consultant / Caretaking Supervisor
EARTH CHILD
04.2015 - 12.2016
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Sales Consultant/ Caretaking Supervisor
EARTH CHILD
04.2015 - 12.2016
- Objectives
- Planning, organizing and implementing administrative systems
- Up sell & cross sell new products to existing customers
- Quality checks to minimize stock loss
- Working on sales to meet specific daily set targets in order to grow retail products market share
- Resolve client inquiries and supply required client information and also liase to ensure speedy complaints resolution
- Inform clients on new products and promotions available specific to their needs to maximize on sale opportunities
- Ensure that account applications are correctly completed with the relevant information to enable accurate processing
- Receiving deliveries, packing and re-shelving
- Merchandising according to fashion file and merchandising basic principles
- Ensure smooth running of the store in the manager’s absence.
Waitress
Beluga, Waterfall Corner
05.2014 - 02.2015
- Role objectives
- Working on servicing clients to meet specific daily set targets
- Cross sell to increase average spent per head
- Inform clients on new products and promotions available specific to their need to maximize on sale opportunities
- Resolve client queries and complaints by making sure the client is happy with their order
- Re iterate on client orders to maximize complaints and get clarity on orders placed
- Ensure excellent product / menu knowledge
- Quality checks to minimize stock lose
- Following cashier procedures and process
- Receiving deliveries , Packing and Re-shelving
Education
Certificate in Beauty Therapy - Beauty Therapy
Beauty Therapy Institute
Sorbet Rivonia,Johannesburg06.2017
Certificate in Travel And Tourism (ICM) - Travel And Tourism
Foundation Technical College
Bulawayo,Zimbabwe06.2005
No Degree - Certificate in Travel And Tourism
Foundation Technical College
Bulawayo, Zimbabwe06.2005
Cambridge School Certificate - Cambridge School Certificate - Advanced Level
Matopo High School
Bulawayo12.2004
Secondary School
Matopo High School
Bulawayo, Zimbabwe01.2002
Skills
- AND OTHER COMPETENCIES
- Excellent communication skills , Client Centricity , Team work , Listening Skills
- INTERNAL COURSES SUCCESSFULLY COMPLETED
- INTERNAL TRAINER
- Handle with care
- Customer care and customer liaison
- Cross/suggestive selling
- Hygiene
- Occupational Health & Safety
- Time management
- Creative Problem Solving
- Selling Skills
- Quality management
- Presentation skills
Additional Information
Personal Details:
- Name – Gugulethu Madubeko
- Gender- Female
- Date of birth – 29/09/1986
- Passport No- EN844142
- Nationality – Zimbabwean
- Driver’s License- Learners License
- Marital Status - Single
- Language –English, IsiZulu and IsiNdebele (Speak, Read and Write)
REFEREES:
- Mano De Vos - Sorbet Karagle
(+27 115246183)
- Gina Faccio - Nail Symetry
(+27 110540837)
- Otto Mahlaba
(+61 450905935)
Certification
- Certificate in Travel and Tourism
- Certificate in Beauty Therapy
- A'Level Certificate
- O'Level Certificate
Timeline
Nail Technician
Sorbet Karaglen
03.2019 - Current
Nail Technician
Nail Symmetry
10.2017 - 06.2018
Sales Consultant / Caretaking Supervisor
EARTH CHILD
04.2015 - 12.2016
Sales Consultant/ Caretaking Supervisor
EARTH CHILD
04.2015 - 12.2016
Waitress
Beluga, Waterfall Corner
05.2014 - 02.2015
Certificate in Beauty Therapy - Beauty Therapy
Beauty Therapy Institute
Certificate in Travel And Tourism (ICM) - Travel And Tourism
Foundation Technical College
No Degree - Certificate in Travel And Tourism
Foundation Technical College
Cambridge School Certificate - Cambridge School Certificate - Advanced Level
Matopo High School
Secondary School
Matopo High School
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