Guilherme Montalbo
Gold Coast,QLD
Summary
Seasoned business leader with a proven track record at Desapego Bar & Petiscaria, adept in sales strategy development and exceptional in customer relations. Spearheaded marketing initiatives, boosting engagement significantly. Skilled in negotiation and budget administration, consistently enhancing operational efficiency and profitability. Currently seeking opportunities that allow me to return to my passion for customer service, while also providing the opportunity to improve my English skills.
Overview
7
7
years of professional experience
Work History
Owner
Desapego Bar & Petiscaria (@desapego.bar)
Franca - SP, Sao Paulo
03.2021 - 08.2024
- Managed all aspects of the business, including operations, staff supervision, and financial planning, until June 2023.
- From June 2023 to August 2024, focused solely on fiscal and tax activities, delegating all other responsibilities to a hired manager.
- Developed marketing strategies to attract university students and create a vibrant, welcoming atmosphere.
- Oversaw inventory management and supplier negotiations to maintain quality and cost efficiency.
- Ensured compliance with local regulations, including health, safety, and licensing requirements.
- Organised events and promotions to increase customer engagement and boost revenue.
- Monitored financial performance, including budgeting, expense control, and profit analysis.
Supervisor of Operations
Magazine Luiza
Franca - SP, Sao Paulo
03.2020 - 01.2021
- Supervised a team of customer service representatives, providing coaching and support to ensure exceptional service delivery.
- Monitored customer interactions to maintain quality standards and identify areas for improvement.
- Resolved escalated customer issues promptly and effectively, maintaining a positive company image.
- Trained new team members on company policies, procedures, and customer service best practices.
- Developed and implemented strategies to improve customer satisfaction and streamline processes.
- Analysed customer feedback and prepared reports to inform management about trends and opportunities for improvement.
- Collaborated with other departments to address customer needs and enhance overall service experience.
Manager
Pastelaria 9 de Julho
Franca - SP, Sao Paulo
05.2017 - 01.2020
- Supervised and trained staff to ensure excellent customer service and efficient operations.
- Managed inventory and suppliers, ensuring adequate stock levels and cost control.
- Created staff schedules to optimise productivity and cover peak business hours.
- Ensured compliance with health and food safety regulations.
- Monitored sales and implemented strategies to increase revenue and minimise waste.
- Resolved customer complaints promptly and professionally, maintaining high satisfaction standards.
- Performed daily cash handling and financial reporting to track performance.
Education
High School Diploma -
E. E. Torquato Caleiro
Franca - SP12-2017
Professional Certification - Leadership And Behaviour Course
SENAI
Franca - SP03-2017
Skills
- Sales strategy development
- Market trend awareness
- Social media control
- Marketing tactics
- Product branding
- Negotiation
- Budget administration
- Small business operations
- Marketing
- Customer relations
Languages
English
Professional
Portuguese
Native/ Bilingual
Accomplishments
- Outstanding Leader – Magazine Luiza
Awarded the Outstanding Leader title by Magazine Luiza for leading the team with the best customer service evaluation in the SAC, showcasing my dedication to excellent customer service and effective leadership. - Outstanding Student – SBTA + SELA
Received the Outstanding Student award from SBTA + SELA, recognized for my exceptional performance in learning English and my dedication to studies.
References
References available upon request.
Timeline
Owner
Desapego Bar & Petiscaria (@desapego.bar)
03.2021 - 08.2024
Supervisor of Operations
Magazine Luiza
03.2020 - 01.2021
Manager
Pastelaria 9 de Julho
05.2017 - 01.2020
High School Diploma -
E. E. Torquato Caleiro
Professional Certification - Leadership And Behaviour Course
SENAI
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