Guilherme Norato
Scarborough,WA
Summary
Adept at fostering customer relationships and enhancing service efficiency, I leveraged my bartending proficiency and strong multitasking skills at Barú Marisqueria to significantly improve guest satisfaction. My leadership at Negroni Bar E Restaurante streamlined operations, boosting team productivity and morale, demonstrating my ability to drive success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bartender
Barú Marisqueria
São Paulo
03.2018 - 01.2019
- Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Anticipated guest needs and provided proactive service.
- Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Manager
Negroni Bar E Restaurante
São Paulo
01.2019 - 10.2021
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Improved team productivity by implementing efficient project management strategies and streamlining processes.
- Provided strong leadership to enhance team productivity and morale.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Self-motivated, with a strong sense of personal responsibility.
Head Bartender
Dengo - Cabruca
São Paulo
10.2021 - 01.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Pensão Bar
São Paulo
05.2024 - 07.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bar Waiter
Tank BrewPub
São Paulo
08.2024 - 10.2024
- Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Anticipated guest needs and provided proactive service.
- Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
HighSchool -
Colégio Ricardo Rodrigues Alves
São Paulo 11.2013
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Relationship Management
- Drink Preparation
- Wine service
- Quality Control
- Craft beer knowledge
- Efficient service
- Bartending proficiency
Languages
Portuguese
Native or Bilingual
English
Limited Working
Timeline
Bar Waiter
Tank BrewPub
08.2024 - 10.2024
Bartender
Pensão Bar
05.2024 - 07.2024
Head Bartender
Dengo - Cabruca
10.2021 - 01.2024
Manager
Negroni Bar E Restaurante
01.2019 - 10.2021
Bartender
Barú Marisqueria
03.2018 - 01.2019
HighSchool -
Colégio Ricardo Rodrigues Alves