Guillain Kahindo
St Albans Park
Summary
Dedicated hospitality professional with proven expertise in fast-paced environments, notably at KFC and Red Rooster. Excelled in enhancing customer satisfaction through exceptional service and cleanliness, demonstrating strong multitasking and communication abilities. Achieved significant improvements in dining experience and operational efficiency by mastering food safety practices and fostering team collaboration.
Developed exceptional customer service and organizational skills in fast-paced dining environment, now seeking to transition into new field. Known for effectively managing guest interactions and ensuring smooth and enjoyable experience. Looking to apply these transferrable skills to contribute positively in new industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fast Food Host and Cook
KFC
07.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Improved overall dining atmosphere through consistent attention to detail in table setting arrangements and restaurant cleanliness standards.
- Demonstrated flexibility in adapting to various roles within the team, contributing to overall restaurant success.
- Cultivated strong relationships with regular patrons, personalizing their dining experiences whenever possible.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
Fast Food Cook
Red Rooster
11.2023 - 04.2024
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Practiced proper safety and sanitation standards.
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Newcomb Secondary College
81-109 Bellarine Hwy, Newcomb VIC 3219Gordon Institute of TAFE
Geelong, VICSkills
- Strong multitasking
- Patience and empathy
- Cleanliness and hygiene
- Exceptional communication
- Food safety practices
- Allergy awareness
- Customer service
- Cleaning and sanitation
- Interactive communication skills
- Customer service expertise
- Safe food handling
Certification
- First Aid Certificate
- Safe@work genral Certificate
- Safe@work Health and Community Services Certificate
- Contribute to health and safety of self and others
- Communicate in the workplace Certificate
- Provide cardiopulmonary resuscitation certificate
- VIC Driver's learners License
Timeline
Fast Food Host and Cook
KFC
07.2024 - Current
Fast Food Cook
Red Rooster
11.2023 - 04.2024
Newcomb Secondary College
Gordon Institute of TAFE
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