Guillaume Cabrol
Perth,WA
Summary
My name is Guillaume Cabrol and I'm passionate about a wide range of subjects including sport, travel, music and cinema. I'm an open-minded person who likes to discover new things and try out new experiences.
I'm adaptable and have a good level of English. I think that I can fully meet the requirements of the job.
I would be delighted to discuss this with you directly, by video conference or in person.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reception Agent
VGS Auto (Stellantis)
09.2024 - 11.2024
- Oversaw the timely provision and return of replacement vehicles for clients impacted by the Takata airbag recall on Citroën C3 and DS3 models, ensuring compliance with Stellantis’ "Stop Drive" campaign objectives.
- Successfully managed customer relations by addressing concerns from clients dissatisfied with the temporary vehicle arrangement, employing empathy and clear communication to resolve issues and maintain customer satisfaction.
- Conducted thorough inventory inspections for vehicles at pick-up and drop-off, documenting conditions to safeguard both client and company interests.
- Ensured all reservation files were accurately completed and up-to-date, contributing to the smooth operation of the campaign and meeting deadlines under tight schedules.
Associate Banker
Crédit Agricole Nord Midi-Pyrénées
04.2023 - 08.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Internship Student
LAHFER
02.2022 - 03.2022
- Conducted proactive customer follow-up on quotes via phone and email, ensuring a 20% improvement in response rates and enhancing client satisfaction through clear and timely communication.
- Engaged in commercial prospecting, identifying and qualifying potential business opportunities to support the sales pipeline. Developed rapport with new clients, contributing to the growth of the company’s customer base.
- Gained insight into production workflows by observing and documenting the company's manufacturing processes, enabling a deeper understanding of operational efficiencies and product quality standards.
Bakery Worker
Boulangerie Thierry Cabrita
12.2017 - 08.2021
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Education
BUT Techniques de Commercialisation - Management, Makerting, Customer Relationship
IUT Paul Sabatier Toulouse 3
Castres (France)07-2024
Baccalauréat STMG - Marketing
Lycée Maréchal Soult
Mazamet07-2021
Skills
- Problem-solving skills
- Positive attitude
- Organizational skills
- Customer service and care
- Ensuring customer satisfaction
- Public speaking
- Polite communication skills
- Product sales
- Sales closing
- Marketing management
- Stress management
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Elementary
Availability
Right Now.
Certification
-> RSA
-> White Card (En course)
Timeline
Reception Agent
VGS Auto (Stellantis)
09.2024 - 11.2024
Associate Banker
Crédit Agricole Nord Midi-Pyrénées
04.2023 - 08.2024
Internship Student
LAHFER
02.2022 - 03.2022
Bakery Worker
Boulangerie Thierry Cabrita
12.2017 - 08.2021
BUT Techniques de Commercialisation - Management, Makerting, Customer Relationship
IUT Paul Sabatier Toulouse 3
Baccalauréat STMG - Marketing
Lycée Maréchal Soult
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