Guillaume Chinapen
Melbourne,VIC
Summary
Customer-focused Inbound Call Center Representative with verbal communication and active listening skills. Achieves set goals by aggressively cross-selling and referring customers to services and sales campaigns. Experienced in processing complex transactions and performing extensive research to resolve customer inquiries.
Overview
2
2
years of professional experience
Work History
Sales Representative
Public Outreach
Melbourne, VIC
02.2022 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Inbound Call Center Agent
Department Of Health And Human Services
Melbourne, VIC
02.2021 - 01.2022
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
Private French Tutor
Myself
Melbourne, VIC
01.2020 - 05.2021
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Tutored struggling, average and advanced students in course materials.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Provided one-on-one and small group instruction to over 26 students falling behind in foundational skills.
Education
Business Economics
Monash University
Melbourne, VICHigh School Diploma -
Melbourne High School
South Yarra, VIC12.2020
Skills
- Post-Sales Support
- Outbound Calling
- Persuasive Strategies
- Building Customer Trust and Loyalty
Languages
French
Native or Bilingual
References
Acquire BPO, Department of Health
Campaign Manager: Nicholas Gould
Phone Number: 0431761981
Public Outreach
Supervisor: Traysy Townsend
0422289973
Timeline
Sales Representative
Public Outreach
02.2022 - 04.2022
Inbound Call Center Agent
Department Of Health And Human Services
02.2021 - 01.2022
Private French Tutor
Myself
01.2020 - 05.2021
Business Economics
Monash University
High School Diploma -
Melbourne High School
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