Guillaume Guerin
Brisbane,Australia
Summary
Dynamic hospitality and tourism professional with a proven track record in account development and exceptional relationship building, honed at Première Loge. Specializes in needs analysis and contract preparation, ensuring client satisfaction and loyalty. Expert in fostering client rapport through excellent communication, contributing to significant account growth. Skilled in navigating complex negotiations and delivering tailored solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
LongWang Restaurant
Brisbane, Queensland
12.2024 - Current
- Ensuring seamless guest experience from welcome to checkout by managing all stages of service.
- Overseeing assigned section.
- Offering high standard service and personal care to the client
- Coordinating reservation schedules with precision via booking systems.
Account Manager –Sports and Film Accomodation
Première Loge, Hotel Booking Agency
Paris, France
03.2023 - 12.2023
- Collaborated with various production companies and sports federations (clients).
- Researched hotels that met client requirements for their travel needs.
- Negotiated hotel services, prices, and general terms and conditions.
- Prepared quotes and contracts for clients.
- Acted as a point of contact between the client and the hotel during the stay.
- Oversaw invoicing between the client and the hotel post-stay.
Reservation Manager
Mercure Paris 17 Batignolles Hotel
Paris , France
09.2021 - 03.2023
- Managed client inquiries and analyzed requests to propose the best offers.
- Provided tailored product proposals, followed by sales or upselling.
- Collaborated with partner companies.
- Worked closely with the sales team to manage group bookings (rooming lists, room assignments).
- Maintained relationships with various OTAs.
- Anticipated client needs by gathering and analyzing relevant information.
Multi-task Receptionist
Mercure Paris 17 Batignolles Hotel
Paris, France
03.2019 - 09.2021
- Delivered personalized client welcomes (check-ins).
- Registered clients in the loyalty program and created cardex profiles.
- Analyzed client needs and sold additional options.
- Managed complaints and provided appropriate resolutions.
- Acted as a point of contact and shared relevant information.
- Verified client invoices and payments upon departure (check-outs).
- Compiled daily accounting documents (occupancy reports, barometers, and forecasts).
- Ensured daily cash reconciliation.
Bartender Part Time
PlayLabel Rooftop
Brussels, Belgium
05.2018 - 09.2018
- Oversaw the preparation of cocktails adhering to standards.
- Managed order intake smoothly within a lively, music-filled setting.
Receptionist (Working Student Contract) Part Time
Park Inn by Radisson Hotel
Brussels, Belgium
10.2017 - 09.2018
- Handled check-ins and check-outs.
- Promoted and upsold room packages and upgrades.
- Trained interns and apprentices.
Guest Service Agent (Internship)
ST Regis Saadiyat Hotel
Abu Dhabi, United Arab Emirates
11.2016 - 04.2017
- Handled check-ins and check-outs.
- Promoted and upsold room packages and upgrades.
- Provided specialized greetings to high VIP guests.
Restaurant Waiter (Internship)
La Piste Noire Restaurant- Chalet Hotel La Marmotte
Les Gets, France
12.2015 - 04.2016
- Maintained high-quality gastronomy service standards.
- Facilitated seamless interaction between front-of-house and kitchen for superior service.
- Delivered individualized attention to meet unique client requirements.
Education
Bachelor in Hospitality And Tourism Management - Hospitality And Tourism Management
Vatel Brussels - International Hospitality School
Brussels06-2018
Skills
- Account development
- Relationship building
- Client rapport
- Needs analysis
- Preparing contracts
- Excellent communication skills
Affiliations
- Amateur DJ
- Swimming
Certification
- First Aid Certificate
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Timeline
Restaurant Waiter
LongWang Restaurant
12.2024 - Current
Account Manager –Sports and Film Accomodation
Première Loge, Hotel Booking Agency
03.2023 - 12.2023
Reservation Manager
Mercure Paris 17 Batignolles Hotel
09.2021 - 03.2023
Multi-task Receptionist
Mercure Paris 17 Batignolles Hotel
03.2019 - 09.2021
Bartender Part Time
PlayLabel Rooftop
05.2018 - 09.2018
Receptionist (Working Student Contract) Part Time
Park Inn by Radisson Hotel
10.2017 - 09.2018
Guest Service Agent (Internship)
ST Regis Saadiyat Hotel
11.2016 - 04.2017
Restaurant Waiter (Internship)
La Piste Noire Restaurant- Chalet Hotel La Marmotte
12.2015 - 04.2016
Bachelor in Hospitality And Tourism Management - Hospitality And Tourism Management
Vatel Brussels - International Hospitality School
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