Guillaume Harvengt

• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Bussed and reset tables to keep dining room and work areas clean.
• Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.

Bartending

• Expert in pouring beer on tap with proper technique to maintain optimal flavor and presentation (e.g., correct glassware, foam levels), all in a fast-paced environment while maintaining high customer satisfaction.
• Knowledgeable in the nuances of various beer styles, ensuring accurate recommendations and perfect pairings for customers.
• Expert in creating an inviting, pleasant atmosphere through excellent customer service and enjoyable music playlists.

Team management

• Trained and mentored new bartenders, ensuring they understand craft beer styles, pouring techniques, and customer service expectations.
• Encouraged continuous learning and participation in beer-related events, tastings, and workshops to keep the team updated on trends and conducted regular team-meeting to improve service quality, teamwork and efficiency.

Bar management

• Managed inventory of over 300+ craft beer varieties, maintaining accurate stock levels and minimizing waste and organizing accurate turn over of the 20 beer on tap.
• Managed daily bar operations, ensuring smooth service flow, cleanliness, and adherence to health and safety standards.
• Regularly updated inventory system and communicated with suppliers to ensure timely and cost-effective restocking.

• Developed staff schedules and ensured optimal staffing levels during peak hours and special events.

Customer Service and Community Engagement

• Built strong relationships with regular customers, creating a welcoming and inclusive atmosphere for all patrons.
• Promoted local and craft breweries, educating customers on the benefits and variety of craft beer options available.

Sales and Marketing

• Utilized knowledge of beer trends and customer preferences to drive sales and increase customer retention.
• Implemented marketing strategies through social media, flyers, and collaborations with local events to promote the bar’s craft beer offerings.

• Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
• Managed food resources, memorized orders, and coordinated customer service.
• Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
• Oversaw private events, ensuring proper setup, service execution, and guest satisfaction throughout the occasion.
• Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
• Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
• Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.