GUILLERMO CASTRO ARENAS
Melbourne,VIC
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
9
9
years of professional experience
Work History
Head Waiter
Fonda Mexican
12.2020 - 07.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Sale Assisstant
Inditex, Massimo Dutti.
07.2016 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sale Assistant
Nautica Store
02.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
Education
Certificate III in Business
Lonsdale Institute.
Melbourne, VIC08.2022
Physical Education Teaching And Coaching
Pedagogical Technological University of Colombia
Tunja, Colombia.02.2017
Skills
- Persuasive Selling
- Meeting Sales Goals
- Effective Selling Techniques
- Active Learning
- Opening and Closing Procedures
Timeline
Head Waiter
Fonda Mexican
12.2020 - 07.2023
Sale Assisstant
Inditex, Massimo Dutti.
07.2016 - 09.2019
Sale Assistant
Nautica Store
02.2014 - 03.2015
Certificate III in Business
Lonsdale Institute.
Physical Education Teaching And Coaching
Pedagogical Technological University of Colombia
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