Guillermo Jiménez
117 Glen Huntly Road,VIC
Summary
I am a Spanish traveler on a Work and Holiday Visa and I am looking for a permanent job or position in Melbourne.
I have a broad experience in tourism, especially, in the hotel world, and working directly with the public overall.
I have full and immediate availability.
Overview
9
9
years of professional experience
Work History
Park Güell
Customer Service
04.2021 - 10.2024
- Attend visitors in Spanish, Catalan and English
- Collect the entrances fees
- Control the accesses of the visitors, to inform and to give indications such as schedules of visit, accesses to the park, or best itinerary to follow
- Provide feedback, both from users and from own experience, in aim of continuous improvement of the service
Catalonia Eixample 1864
Hotel 4* Receptionist
07.2019 - 11.2020
- Use of the SAP computer program and night audit with cash counting
- Responding to emails and requests and management of reservations
- Sale of tourist attractions and different services
Ohla Eixample
Hotel 5* Receptionist Internship
06.2019 - 07.2019
- Control upselling and cross selling
- Bell and concierge functions
- Attention personalized, showing tourist places, gastronomic and cultural of the area
Blauet
Hotel 3* Receptionist
10.2017 - 03.2019
- Night closing, luggage collection and breakfast preparation (picnic)
- Filing documentation, telephone service and registration of incidents
Hotel ILUNION
Hotel 4* Receptionist Internship
04.2017 - 07.2017
- Check-in, check-out, wake-up calls and management room changes
- Take into account events or upcoming meetings and monitor occupancy dates short and long term
International Food and Beverages Hall
Fira De La Alimentaria Intership
04.2016 - 04.2016
Education
Professional Training Course in Tourism - Management of Tourist Accommodation
INS Escola D'Hoteleria I Turisme De Barcelona,EHTB
06-2019
Professional Training Course in Tourism - Guide, Tourist Information And Assistance.
INS Escola D'Hoteleria I Turisme De Barcelona,EHTB
06-2017
Skills
- Interpersonal skills
- Fostering group cohesion
- Responsible
- Decisive
- Resourceful
Languages
Spanish
Native or Bilingual
Catalan
Native or Bilingual
English
Full Professional
Timeline
Park Güell
Customer Service
04.2021 - 10.2024
Catalonia Eixample 1864
Hotel 4* Receptionist
07.2019 - 11.2020
Ohla Eixample
Hotel 5* Receptionist Internship
06.2019 - 07.2019
Blauet
Hotel 3* Receptionist
10.2017 - 03.2019
Hotel ILUNION
Hotel 4* Receptionist Internship
04.2017 - 07.2017
International Food and Beverages Hall
Fira De La Alimentaria Intership
04.2016 - 04.2016
Professional Training Course in Tourism - Management of Tourist Accommodation
INS Escola D'Hoteleria I Turisme De Barcelona,EHTB
Professional Training Course in Tourism - Guide, Tourist Information And Assistance.
INS Escola D'Hoteleria I Turisme De Barcelona,EHTB