Guillermo Reinoso
Brisbane
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
9
9
years of professional experience
Work History
Hotel Night Auditor
El Farol Inn
07.2021 - 03.2023
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Receptionist
Inkaterra Hotel
08.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Housekeeping Supervisor
Inkaterra Hotels
01.2016 - 08.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Attendant
Casa Andina Hotels
04.2014 - 01.2016
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Bachelor of Communications - Communications
Instituto San Ignacio De Loyola
Lima - Perú03.2021
Skills
- Professional Relationships
- Creative Solutions
- Resolving Issues
- Serve Guests
- Coordinate Housekeeping
- Safety Protocols
- Hospitality Service Expertise
- Punctual and Dependable
Timeline
Hotel Night Auditor
El Farol Inn
07.2021 - 03.2023
Receptionist
Inkaterra Hotel
08.2018 - 03.2020
Housekeeping Supervisor
Inkaterra Hotels
01.2016 - 08.2018
Housekeeping Attendant
Casa Andina Hotels
04.2014 - 01.2016
Bachelor of Communications - Communications
Instituto San Ignacio De Loyola
Similar Profiles
Aixa SaucedoAixa Saucedo
Front Desk Supervisor at Holiday Inn El Paso AirportFront Desk Supervisor at Holiday Inn El Paso Airport
Lesley LaLondeLesley LaLonde
Waitress at EL-BO INNWaitress at EL-BO INN
Vianca Baylon MaldonadoVianca Baylon Maldonado
Cleaner at El Toro Motor InnCleaner at El Toro Motor Inn