Guillermo Andres Contreras Rodriguez
Brisbane,Australia
Summary
Dynamic Operations Analyst with a proven track record at Mersen and Unilever, enhancing process efficiencies and employee experiences through automation and standardization. Expert in Power BI and adept at fostering teamwork, I've significantly improved operational KPIs and employee satisfaction. My approach combines creativity with analytical prowess to drive continuous improvement and innovation.
Overview
2
2
years of professional experience
Work History
OPERATIONS ANALYST
MERSEN COLOMBIA
Bogota, Colombia
11.2022 - 09.2023
- Standardize, simplify, and optimize the know-how operations in the process.
- Create and manage standard operating procedures, guaranteeing, in this way, the transcendence of operations.
- Implement process indicators for the continuous improvement management.
- Designed reports to track key performance indicators such as cost savings and production throughput.
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
INTER PEOPLE EXPERIENCE & OPERATIONS
UNILEVER
Bogota, Colombia
07.2021 - 07.2022
- Development of automations, standardizations, and optimizations of processes with the aim of having a positive impact on the employees' business and experience.
- Improvements in WhatsApp bot services and processes, seeking a tool that is more effective and closer to the employee, increasing its adoption and retention.
- Construction and improvement of the experience focused on the processes that have a direct impact on the employees' KEM (Key Employee Moments).
- Created content for website pages, blog posts, and other online platforms.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Analyzed financial statements to identify areas of improvement in business operations.
Education
BACHELOR OF INDUSTRIAL ENGINEERING -
ESCUELA COLOMBIANA DE INGENIERÍA JULIO GARAVITO
Colombia01.2022
MBA - Business Information Systems
Torrens University Australia
BrisbaneBUSINESS INTELLIGENCE - Data Analysis
PLATZI
Skills
- Problem analysis and solution
- Resourcefulness
- Creativity
- Good development of teamwork
- Proactivity
- Self-Learning
- Knowledge on Power Platforms
- Structural Skills in Automation
- Microsoft Excel
- Power Automate
- Power Apps
- Power BI
- Tableau
- Visual data representation
- Data utilization
- Data collection management
- Using power tools
- Analytics
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
OPERATIONS ANALYST
MERSEN COLOMBIA
11.2022 - 09.2023
INTER PEOPLE EXPERIENCE & OPERATIONS
UNILEVER
07.2021 - 07.2022
BACHELOR OF INDUSTRIAL ENGINEERING -
ESCUELA COLOMBIANA DE INGENIERÍA JULIO GARAVITO
MBA - Business Information Systems
Torrens University Australia
BUSINESS INTELLIGENCE - Data Analysis
PLATZI
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